Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Outgoing email shows successful delivery report, can't find it in sent or deleted items?

Posted on 2014-09-18
9
Medium Priority
?
283 Views
Last Modified: 2014-09-22
Exchange 2010SP3 on 2008R2:  We have a user that sent an email, the email was confirmed received by people inside and outside the organization, and I have a successful delivery report.  However, neither the user nor myself can locate a copy of the email in Sent or Deleted items, only a prior version in Drafts.  Is there a way to locate this email server-side, given that I'm able to generate a successful delivery report?
0
Comment
Question by:sbumpas
  • 4
  • 4
9 Comments
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 40331455
Have you looked in OWA? It isn't unheard of for the problem to be with Outlook - usually a corrupt OST file.

Simon.
0
 

Author Comment

by:sbumpas
ID: 40332630
Yes we did check there, but no luck.
0
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 40332900
If you cannot see it in OWA, then the message isn't in the database.
That is perfectly possible - usually an indication of a network issue or corrupt OST file. OWA is showing the live information from the database, there will be nowhere else it can be seen.

Simon.
0
Prepare for your VMware VCP6-DCV exam.

Josh Coen and Jason Langer have prepared the latest edition of VCP study guide. Both authors have been working in the IT field for more than a decade, and both hold VMware certifications. This 163-page guide covers all 10 of the exam blueprint sections.

 

Author Comment

by:sbumpas
ID: 40332932
Any idea how/why that would happen?  And why it would generate a successful delivery report if the message is gone?
0
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 40332963
When you send an email, two things happen.
1. The message is sent.
2. The message is copied in to the Sent Items folder, then synchronised.

If the second step fails, then you don't have a copy of the message.

Simon.
0
 

Author Comment

by:sbumpas
ID: 40332989
If the 2nd step fails, how can i troubleshoot to ensure it doesn't happen again?
0
 
LVL 12

Expert Comment

by:Steven Wells
ID: 40334300
Could the message have been sent from someone else who has SEND AS permissions on that persons mailbox?

The message will be sent, and the email be in the sender's mailbox, not the person who the email was from.
0
 

Author Comment

by:sbumpas
ID: 40335702
Unfortunately no such premissions exist on this particular user.
0
 
LVL 63

Accepted Solution

by:
Simon Butler (Sembee) earned 2000 total points
ID: 40336369
The second step is very unusual to happen - I think I have seen it two or three times in my entire career where it has happened once. Therefore there isn't anything you can do to stop it from happening again, because it is unlikely to happen again.

If it does happen again with the same user, then that can suggest an underlying problem with their workstation, network configuration or hardware, or even a corrupt OST file.
Frequent occurrences with the same user are more common, but again impossible to predict or monitor because they will still be unusual. If they do happen with a high amount of frequency then you should be able to get in to a position where you can replicate it on demand and troubleshoot that way.
The standard test for Outlook issues is to get the user to try another machine. If the problem does not follow (which is the most likely) then the issue is with the workstation.

Simon.
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Stellar Exchange Toolkit: this 5 in 1 toolkit comes loaded with mega-software tool. Here’s an introduction to tools’ usage and advantages:
Take a look at these 6 Outlook Email management tools which can augment the working and performance of Microsoft Outlook to give you a more rewarding emailing experience.
how to add IIS SMTP to handle application/Scanner relays into office 365.
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…
Suggested Courses

783 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question