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Error when connecting external usb drive on Windows Server 2012 - The driver \Driver\UASPStor failed to load for the device
I've been using external hard drives to backup my server for the past 6 months and recently the external USB hard drives stopped working (not recognized).
The event log reports Event ID 219 (Source: Kernel-PnP) when connecting the drive.
The device manager reports an issue with the "USB Attached SCSI (UAS) Mass Storage Device"
Device status reports: Windows cannot use this hardware device because it has been prepared for "safe removal", but it has not been removed from the computer. (Code 47) To fix this problem, unplug this device from your computer and then plug it in again.
So far the only resolution has been to restart the server prior to running the backup job. Upon reboot the drive is detected and works fine. It's when I go to swap the drive that I have an issue with the next drive not being recognized. Whether or not I just disconnect the drive or use the Safe Removal function, the next drive will not work until I reboot.
I have attempted to update the driver (USB Attached SCSI (UAS) Mass Storage Device) but Windows Updates indicates it is current.
Driver Date: 6/21/2006
Version: 6.2.9200.16384
Server: Dell PE T320
OS: Windows Server 2012
I've installed latest bios and chipset drivers from Dell's website.
Suggestions please...
The event log reports Event ID 219 (Source: Kernel-PnP) when connecting the drive.
The device manager reports an issue with the "USB Attached SCSI (UAS) Mass Storage Device"
Device status reports: Windows cannot use this hardware device because it has been prepared for "safe removal", but it has not been removed from the computer. (Code 47) To fix this problem, unplug this device from your computer and then plug it in again.
So far the only resolution has been to restart the server prior to running the backup job. Upon reboot the drive is detected and works fine. It's when I go to swap the drive that I have an issue with the next drive not being recognized. Whether or not I just disconnect the drive or use the Safe Removal function, the next drive will not work until I reboot.
I have attempted to update the driver (USB Attached SCSI (UAS) Mass Storage Device) but Windows Updates indicates it is current.
Driver Date: 6/21/2006
Version: 6.2.9200.16384
Server: Dell PE T320
OS: Windows Server 2012
I've installed latest bios and chipset drivers from Dell's website.
Suggestions please...
for connecting / disconnecting, i found safely Remove very good : http://safelyremove.com/?pid=1
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ASKER
Problem identified and resolved.
I just upgrade to Trend 9.0 and see the same issue when connecting a USB drive. What was the fix besides the scheduled task to stop/start service?
Sorry to bump this but just to add to this. I updated to Version 9 sp1 with patch B2453 applied and its still happening. Doesn't sound like Trend have rushed to fix this.
Just called Trend Micro about this. If anyone has this problem in the future ask for the hotfix build 2520. I can't find it on the website though.
Just called Trend Micro about this. If anyone has this problem in the future ask for the hotfix build 2520. I can't find it on the website though.
ASKER
Trend Micro support sent me a modified tmcomm.sys file which resolved my issue.
Hope this helps!
Hope this helps!
Hi,
If possible do you have a case reference number that I can point them too?
We are experiencing the same problem on Trend Micro Worry Free Business V9
DirkMare
If possible do you have a case reference number that I can point them too?
We are experiencing the same problem on Trend Micro Worry Free Business V9
DirkMare
I have this problem with a client too (Server 2012 R2 Essentials with USB backup disks). I can confirm that unloading the Trend Micro Security Agent from the System tray (which stops the RealTime scan agent service) resolves the problem. I have placed a technical support request with Trend Micro requesting the updated tmcomm.sys or other suitable fix.
Thanks
Thanks
ASKER
My support case # was SR1-1-955716509 (Dated: 2/10/2015). Support tech provided a new tmcomm.sys file.
Thank You so much. Is there no way you will be willing to share the new .sys file with us?
DirkMare
DirkMare
ASKER
File attached...
I'd like to point out that this file has been updated since the original fix. I'm on SP2 now and the new file size is smaller than that which is attached.
Change the extension from txt to sys
Use at your own risk.
tmcomm_20150210_2.zip
I'd like to point out that this file has been updated since the original fix. I'm on SP2 now and the new file size is smaller than that which is attached.
Change the extension from txt to sys
Use at your own risk.
tmcomm_20150210_2.zip
Hi,
I have been having this problem and found this thread. I have just updated my Trend Worry Free Business Advanced v9 to SP3, and so far so good. Date on tmcomm.sys is 13 March 2015.
Will let you know what happens after it has been used for a week or more.
I have been having this problem and found this thread. I have just updated my Trend Worry Free Business Advanced v9 to SP3, and so far so good. Date on tmcomm.sys is 13 March 2015.
Will let you know what happens after it has been used for a week or more.
Are the drives using externsl power? Or is the power supplied by USB port?