Solved

Minidump analysis

Posted on 2014-09-18
12
141 Views
Last Modified: 2014-09-19
Hello! I got this dump file which I need to decipher for the crash cause. Can someone decipher this for me so I can know exactly what the cause was? Thanks!
Mini091014-01.dmp
0
Comment
Question by:mrosier
  • 6
  • 3
  • 2
12 Comments
 
LVL 17

Expert Comment

by:pjam
ID: 40331159
Mini091014-01.dmp      9/10/2014 4:32:07 AM      DRIVER_POWER_STATE_FAILURE      0x0000009f      00000000`00000003      fffffa80`03a11060      fffffa80`03e7f9f0      fffffa80`0a1820b0      SRTSP64.SYS      SRTSP64.SYS+fcc11060                              x64      ntoskrnl.exe+57150                              E:\My Stuff\Bluscreen\Mini091014-01.dmp      4      15      6002      272,104      9/18/2014 2:28:06 PM      

ntoskrnl.exe      ntoskrnl.exe+b3fcd      fffff800`0181d000      fffff800`01d33000      0x00516000      0x51da19e2      7/7/2013 9:46:10 PM                                    
SRTSP64.SYS      SRTSP64.SYS+fcc11060      fffffa60`06e00000      fffffce2`06ec6000      0x00000282000c6000      0x521fd391      8/29/2013 7:04:49 PM            

Apparently Norton Internet Security Driver:  SRTSP64.SYS
Look for updates to Norton
0
 

Author Comment

by:mrosier
ID: 40331164
thanks!
0
 
LVL 19

Expert Comment

by:*** Hopeleonie ***
ID: 40331165
It's caused by the HP ProLiant iLO 2 Management Controller Driver. Do you have some more dumps?
0
Enterprise Mobility and BYOD For Dummies

Like “For Dummies” books, you can read this in whatever order you choose and learn about mobility and BYOD; and how to put a competitive mobile infrastructure in place. Developed for SMBs and large enterprises alike, you will find helpful use cases, planning, and implementation.

 

Author Comment

by:mrosier
ID: 40331173
that was my only dump
0
 
LVL 19

Accepted Solution

by:
*** Hopeleonie *** earned 500 total points
ID: 40331205
Can you update your HP ProLiant iLO 2 Management Controller Driver?
0
 

Author Comment

by:mrosier
ID: 40331216
I just did that thanks! I would like to award you points as well. Is there a way I can do that? I had already awarded points before I got your first post.
0
 
LVL 19

Expert Comment

by:*** Hopeleonie ***
ID: 40331234
Norton is not the cause mrosier. :-)
I have reported it to a Moderator. After he/she should decide.
0
 

Author Comment

by:mrosier
ID: 40331254
well my apologies for the mistake there then!
0
 
LVL 17

Expert Comment

by:pjam
ID: 40331265
mrosier,
the important thing is you got it fixed.  I apologize if i led you astray.
fine with me if the points are reversed.
0
 

Author Comment

by:mrosier
ID: 40331290
Thanks pjam, I appreciate your help and cooperation!
0
 

Author Comment

by:mrosier
ID: 40332484
thanks so much! I will award points now.
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
SPAM and Ransomware and Backup 11 104
PowerShell Default Ports 3 39
Server 2008R2 Event logs for user sign on failures 11 42
ADFS for O365 login page 2 46
I have been working as System Administrators since 2003. I recently started working as a FreeLancer and was amazed to find out that very few people are taking full advantage of their Windows Server Machines. Microsoft Windows Server comes with so…
The recent Microsoft changes on update philosophy for Windows pre-10 and their impact on existing WSUS implementations.
This tutorial will walk an individual through the steps necessary to configure their installation of BackupExec 2012 to use network shared disk space. Verify that the path to the shared storage is valid and that data can be written to that location:…
This tutorial will walk an individual through configuring a drive on a Windows Server 2008 to perform shadow copies in order to quickly recover deleted files and folders. Click on Start and then select Computer to view the available drives on the se…

786 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question