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KODU game lab  dosent loads completely , when a restricted user logs in.

Posted on 2014-09-18
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Last Modified: 2014-09-23
Hi

We recently migrated from XP to windows 7 . I have installed KODU from the Microsoft website locally to all our windows 7 PCs in our ICT suites.
http://www.microsoft.com/en-za/download/details.aspx?id=10056

The PC specifications are.
RAM: 3Gb
CPU: Intel® Celeron® CPU E1200 @1.60Ghz

When I login as administrator and go to all programs –KODU game lab and run this program  it loads without any problems. But if I log in as a restricted user it says starting up and in the next windows it keeps thinking and thinking (the program doesn’t load)

Please suggest as how I can trouble shoot this as why this is not working under a restricted login.
Do I need to configure anything on the GPO for this program to successfully load when a restricted user logs in?

The DCs are Windows 2012 and the workstations are Windows7

Please suggest, your help much appreciated.
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Question by:lianne143
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by:☠ MASQ ☠
ID: 40332040
Which version are you using?  This was a bug but fixed in version 1.4.11.0, try installing the latest (1.4.27.0 at time of posting) version for a few extra goodies anyway.
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by:lianne143
ID: 40332179
The version that is installed is 1.3.5.0. I will downlaod the latest version and install  and post you the results.
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Author Comment

by:lianne143
ID: 40332335
I installed the latest 1.4.27.0 on the windows 7 PC but its the same , it keeps thinking and thinking(not loading the program)

With the simillar hard ware and with the same user credentials , i logged into the XP PC and it works but not on windows 7 PC ( both latest Kodu version)
On the windows 7 PC i have copied the error from the eventviewer  to text file ,
Plaese go though and see if it can give any information as why this program wont load sucessfully.

Log name:Application
Source:User profile service
Event Id :1530

Thanks
KODU.txt
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LVL 62

Expert Comment

by:☠ MASQ ☠
ID: 40332614
The new version should run - at least on a vanilla W7 SP1 install.

This looks like something is locking down the registry, I suspect KODU is falling foul of your own software restriction policies
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Author Comment

by:lianne143
ID: 40332677
Please  suggest , do I need to create and additional software restriction policies for KODU to work any tutorials much appreciated.
Guys please help , I have to sort this  teachers are keen to use this program.
Please let me know if you need any further information.

Thanks
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LVL 62

Expert Comment

by:☠ MASQ ☠
ID: 40332860
What software restrictions are you already enforcing?
http://technet.microsoft.com/en-gb/library/bb457006.aspx#EGAA

You may be inadvertently blocking registry access that's impacting on KODU or you may have to explicitly allow it.

Without access to or knowing your policies you are probably in the best position to see what is already in place.
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Author Comment

by:lianne143
ID: 40335211
I am not sure as what software restriction policy has been applied , it was done by my predecessors (Please let me know as where i will be able to find this). If it is inadvertently blocking register is there  a way to explicitly allow KODU.
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☠ MASQ ☠ earned 500 total points
ID: 40335226
In the GPO editor you need to go to User Configuration for All Users > Security Settings > Software Restriction Policies > Additional Rules and add a New Path Rule pointing at KODU.

You may also need to explicitly allow the three paths listed for KODU's GUID ( {1341869640-924725345-29297} ) listed in your 1530 log which don't currently seem to be unrestricted for All Users.

If you're not familiar with using the GPO Editor you should

1) test this in a safe environment so you don't inadvertently affect other rules locking down what the students can do.

2) Get someone with GPO experience to give your changes a check.
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Author Comment

by:lianne143
ID: 40335267
Thanks MASQ for the post. I am ok with GPO, but not very knowledgeable.

 For my understanding I ran the Gpedit.msc on the server and went  to User Configuration for All Users > Security Settings > Software Restriction Policies and can see many additional rules listed there.
(many Path rule and hash rules applied).Here i will  add a new path rule for KODU
 How do i explicitly allow three paths for KODU , please post me some tutorials.

If testing in a safe environment, is that i need to do in on test server.
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Expert Comment

by:☠ MASQ ☠
ID: 40335622
This is a general guide to Software Restriction Policies
http://support.microsoft.com/kb/310791

Try initially to set an Unrestricted Path rule pointing at the KODU folder
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Author Comment

by:lianne143
ID: 40338191
I observed that the restricted users didn't have permissions to create folder on the home drive and when KODU was loading it was trying to create  "savedgames"  folder , but was unable. I manual created this folder on the home drive and now KODU successfully loads.

But I when log in as a administrator and load it load Kodu quickly and works quickly. At the same time when I log in as student it takes 10-15 seconds for the  KODU window to appear and  when I click load world and click My Orchid windows on the Top left hand KODU window it says Kodu game lab(1.4.27.0 general not responding)
 
At the bottom it says loading world please wait and after 10-15 seconds it loads the KoDU window. Also if I click other  icons within kodu , again it says Kodu game lab(1.4.27.0 general not responding)
But this doesn't happen on domain administrator Login.
Please suggest as why I am getting this not responding windows.Is  something blocking\or a bottle neck happening on a restricted login.
Thanks
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