Cannot Ping Windows 7 Computer

Posted on 2014-09-18
Last Modified: 2014-10-06
I have a Windows 7 Pro Lenovo. The firewall is disabled but I cannot get a ping reply. Any suggestions on how I resolve this?
Question by:mail2clk
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Expert Comment

ID: 40331715
Do you have installed any third party firewall?  Usually comes with Security Solutions.

Author Comment

ID: 40331716
Only Sophos. No firewall was installed.

Expert Comment

by:Dash Amr
ID: 40331729
is it just Ping that is not replying ?  can you rdp this machine,  can  it  get an IP ?
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Expert Comment

by:Dash Amr
ID: 40331734
go to Control Panel > Network and Sharing Center > Change advanced sharing settings , and make sure that these are turned on: Network discovery , File and printer sharing .
LVL 96

Expert Comment

by:Experienced Member
ID: 40331746
Also make sure Client for Microsoft Networks is installed and working in the Network Card of the Windows 7 machine.

Then, on the Windows 7 machine, reset TCP/IP.

Open cmd.exe with Run as Administrator
Then  netsh int ip reset c:\resetlog.txt
Also, ipconfig /flushdns followed by net stop dnscache followed by net start dnscache
Restart the computer
LVL 83

Expert Comment

by:Dave Baldwin
ID: 40331762
Ping (ICMP) is a separate service and has to be enabled in the Firewall setup.  Turning off the firewall does not enable ping.  See the ANSWER on this page:

Accepted Solution

Dash Amr earned 500 total points
ID: 40331787
LVL 10

Expert Comment

by:Gajendra Rathod
ID: 40331840
Please mention output of ping command. ( Request timeout or destination not reachable )

Expert Comment

by:Mike Sun
ID: 40332508
Also, if you are pinging by name, try pinging by IP address...

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