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Cannot Ping Windows 7 Computer

Posted on 2014-09-18
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Last Modified: 2014-10-06
I have a Windows 7 Pro Lenovo. The firewall is disabled but I cannot get a ping reply. Any suggestions on how I resolve this?
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Question by:mail2clk
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9 Comments
 
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Expert Comment

by:mfrqn
ID: 40331715
Do you have installed any third party firewall?  Usually comes with Security Solutions.
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Author Comment

by:mail2clk
ID: 40331716
Only Sophos. No firewall was installed.
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LVL 4

Expert Comment

by:Dash Amr
ID: 40331729
is it just Ping that is not replying ?  can you rdp this machine,  can  it  get an IP ?
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Expert Comment

by:Dash Amr
ID: 40331734
go to Control Panel > Network and Sharing Center > Change advanced sharing settings , and make sure that these are turned on: Network discovery , File and printer sharing .
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LVL 96

Expert Comment

by:Experienced Member
ID: 40331746
Also make sure Client for Microsoft Networks is installed and working in the Network Card of the Windows 7 machine.

Then, on the Windows 7 machine, reset TCP/IP.

Open cmd.exe with Run as Administrator
Then  netsh int ip reset c:\resetlog.txt
Also, ipconfig /flushdns followed by net stop dnscache followed by net start dnscache
Restart the computer
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LVL 83

Expert Comment

by:Dave Baldwin
ID: 40331762
Ping (ICMP) is a separate service and has to be enabled in the Firewall setup.  Turning off the firewall does not enable ping.  See the ANSWER on this page: http://answers.microsoft.com/en-us/windows/forum/windows_7-networking/how-to-enable-ping-response-in-windows-7/5aff5f8d-f138-4c9a-8646-5b3a99f1cae6
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Accepted Solution

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Dash Amr earned 500 total points
ID: 40331787
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LVL 10

Expert Comment

by:Gajendra Rathod
ID: 40331840
Please mention output of ping command. ( Request timeout or destination not reachable )
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LVL 3

Expert Comment

by:Mike Sun
ID: 40332508
Also, if you are pinging by name, try pinging by IP address...
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