Solved

Convert to PDF error in Citrix environment

Posted on 2014-09-18
11
311 Views
Last Modified: 2014-10-13
Have a Citrix server running on Serve 2003.

Recently upgraded the Office installation to 2007 from 2003 to support an add-in for Outlook that was no longer supported in 2003.

Now, when in the citrix environment for a user, when you right-click on an Excel file and select the option "Convert to Adobe PDF", an error comes up that says:

Missing PDFMaker files
Run repair?

If you select Yes, nothing happens.

When on the actual server and not logged in on the environment, you can successfully convert an excel file using the same method.

I have tried repairing the Adobe Acrobat installation as well as re-installing. The add-in is enabled in Excel as well.
0
Comment
Question by:SBSWIZARD
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 6
  • 4
11 Comments
 
LVL 25

Expert Comment

by:Sekar Chinnakannu
ID: 40331836
Try to uninstall the adobe on server and reinstall the frsh copy then give a try. If it fails again then try to check add in option in word or excel as per attachment
add.JPG
0
 
LVL 23

Expert Comment

by:rhandels
ID: 40332060
I believe it might be another option. What you are trying to do is convert the Excel into a PDF directly, am I right??
What happens is that no plugin is contacted but for this action the PDF print driver is being used (don't ask me why :))

What i would suggest is uninstall Adobe Professional and then stop and start the print spooler. Check to see if the Adobe PDF printer is gone. If this is the case make sure to remove the Adobe PDF printers driver using print management on the Citrix server. After that reinstall Adobe PDF and after installation restart the spooler service again, then try top convert using right mouse click..
0
 

Author Comment

by:SBSWIZARD
ID: 40332930
Thanks. Will work on it later tonight when everyone is out of the server and let you know.
0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Author Comment

by:SBSWIZARD
ID: 40352337
I uninstalled the application, restarted the server, re-installed and it seems to convert, however it is asking to select a printer every time.

I assume I missed something in Print Management, but not sure what I missed as I have not set it up before.
0
 
LVL 23

Expert Comment

by:rhandels
ID: 40352352
Normally it should see the Adobe PDF printer. Is this one visible between the printers installed?? Also, do you happen to have more PDF converting printers like PDFXchange or some sort??

What happens if you set the Adobe PDF printer up as the default printer?
0
 

Author Comment

by:SBSWIZARD
ID: 40352500
The PDF Printer is available on the server, but the user just tried to convert and is still getting the:

Missing PDFMaker files
Run repair?
0
 
LVL 23

Expert Comment

by:rhandels
ID: 40352814
You said it seems to convert, is this only as an admin user?? And when it says missing PDFMaker files it misses the driver for the Adobe PDF printer. You did restart the print spooler after adobe was installed?? You could run repair but it shouldn't be necessary that many times. It should just work.
0
 

Author Comment

by:SBSWIZARD
ID: 40353009
Yes I restarted the spooler.

When you run repair, nothing happens.
0
 
LVL 23

Accepted Solution

by:
rhandels earned 500 total points
ID: 40353952
Just 1 more question, how did you install the applciation?? Some applications have issues with setting a Terminal server in install or execute mode.

You could try and run the following command in a command window then type in change user /install After that, install the application and when ready installing type in change user /execute. It might just do the trick. Otherwise i'm really out of ideas.. It should be working to be honest.
0
 

Assisted Solution

by:SBSWIZARD
SBSWIZARD earned 0 total points
ID: 40369546
I scrounged the internet for an update for acrobat 8 (Since Adobe took them off their site). I was able to find one and install it. After a reboot, I was able to get the conversion to work.

Thanks for all the ideas.
0
 

Author Closing Comment

by:SBSWIZARD
ID: 40376594
Just tried the update as an idea and it worked.
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

#Citrix #XenApp #Citrix Scout #Citrix Insight Services #Microsoft VMMAP #Microsoft ADEXPLORE #Microsoft RAMMAP #Microsoft TCPVIEW #Microsoft AUTORUNS #Microsoft PROCESS EXPLORER #Microsoft PROCESS MONITOR
Several part series to implement Internet Explorer 11 Enterprise Mode
How to install and configure Citrix XenApp 6.5 - Part 1. In this video tutorial we have explained step by step installation of Citrix XenApp 6.5 Server on Windows Server 2008 R2 is explained in this video. We have explained the difference between…
This demo shows you how to set up the containerized NetScaler CPX with NetScaler Management and Analytics System in a non-routable Mesos/Marathon environment for use with Micro-Services applications.

738 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question