Solved

Printer works fine from Windows 7 machine, but not from Windows 8 machine, since I upgraded my router

Posted on 2014-09-19
4
268 Views
Last Modified: 2014-09-29
On my home network I have 2 computers plugged into a 4 port router, and an HP Officejet Pro 8600 printer. The printer stopped working (jobs in the print queue just waited, with no status, and no printing) from the Windows 8 machine since I upgraded the router to a wireless one (everything still connects through ethernet though).

I tried removing the printer from Windows 8 and now when I search for new devices it's unable to find it. I tried changing the IP address assignment on the printer's settings from auto to manual, but that didn't help (I've changed it back). It still works ok from the Windows 7 machine.

Does anyone know how to proceed, to get the WIndows 8 machine working with the printer? Thank!
0
Comment
Question by:Terry Woods
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 94

Accepted Solution

by:
John Hurst earned 450 total points
ID: 40332362
Try the following for that printer:

Go to Control Panel, Programs and Features and find the actual printer (HP OfficeJet  Pro 8610 (?) basic software). Click on it and select Repair.

Once repair is done, it will probably force you to restart the computer. Then run the Printer from the Desktop shortcut. This should install it properly now.

Please let us know if this works.
0
 
LVL 30

Assisted Solution

by:flubbster
flubbster earned 50 total points
ID: 40332587
I just had an issue with my cousins desktop in which she had to replace her FIOS gateway with a newer model. Immediately after, her HP Wireless Printer stopped working properly. It took forever to print and the scanning feature did not work at all. After 3 hours of troubleshooting including removing all traces of the driver and re-installing twice, I finally connected it via a cat-5 cable to the modem and assigned a fixed IP to the printer. I added the printer as a local printer with IP address outside the range of the Modem (Had to change the modem settings because it was set to use all from 1 to 255) so I changed it to only use up to 200.

Anyway, the printer, according to her, prints faster than it ever has and all functions works properly. I then added it as a new printer to all the wireless devices (laptops, etc) as a new local printer the same way, using the fixed IP. Not sure if you have tried this, but it might be worth a shot. Neither Verizon or HP support was able to solve the problem or could say why a new modem was causing all this trouble. It just was.
0
 
LVL 35

Author Closing Comment

by:Terry Woods
ID: 40349485
Thanks, John! You are awesome! Your solution worked perfectly, and my wife is happy again :-)

Thanks also flubbster for the extra info...
0
 
LVL 94

Expert Comment

by:John Hurst
ID: 40349626
@Terry Woods  - Thank you and I am glad your printer is working.
0

Featured Post

Save the day with this special offer from ATEN!

Save 30% on the CV211 using promo code EXPERTS30 now through April 30th. The ATEN CV211 connects a laptop directly to any server allowing you instant access to perform data maintenance and local operations, for quick troubleshooting, updating, service and repair.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Sometimes a user will call me frantically, explaining that something has gone wrong and they have tried everything (read - they have messed it up more and now need someone to clean up) and it still does no good, can I help them?!  Usually the standa…
With Windows evolving further, the built-in protective mechanisms get better and better. Still, Microsoft is not very good at introducing those to the technical community. This article is about a new bitlocker functionality that could revolutionize …
The viewer will learn how to successfully download and install the SARDU utility on Windows 8, without downloading adware.
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question