Solved

Printer works fine from Windows 7 machine, but not from Windows 8 machine, since I upgraded my router

Posted on 2014-09-19
4
269 Views
Last Modified: 2014-09-29
On my home network I have 2 computers plugged into a 4 port router, and an HP Officejet Pro 8600 printer. The printer stopped working (jobs in the print queue just waited, with no status, and no printing) from the Windows 8 machine since I upgraded the router to a wireless one (everything still connects through ethernet though).

I tried removing the printer from Windows 8 and now when I search for new devices it's unable to find it. I tried changing the IP address assignment on the printer's settings from auto to manual, but that didn't help (I've changed it back). It still works ok from the Windows 7 machine.

Does anyone know how to proceed, to get the WIndows 8 machine working with the printer? Thank!
0
Comment
Question by:Terry Woods
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 95

Accepted Solution

by:
John Hurst earned 450 total points
ID: 40332362
Try the following for that printer:

Go to Control Panel, Programs and Features and find the actual printer (HP OfficeJet  Pro 8610 (?) basic software). Click on it and select Repair.

Once repair is done, it will probably force you to restart the computer. Then run the Printer from the Desktop shortcut. This should install it properly now.

Please let us know if this works.
0
 
LVL 30

Assisted Solution

by:flubbster
flubbster earned 50 total points
ID: 40332587
I just had an issue with my cousins desktop in which she had to replace her FIOS gateway with a newer model. Immediately after, her HP Wireless Printer stopped working properly. It took forever to print and the scanning feature did not work at all. After 3 hours of troubleshooting including removing all traces of the driver and re-installing twice, I finally connected it via a cat-5 cable to the modem and assigned a fixed IP to the printer. I added the printer as a local printer with IP address outside the range of the Modem (Had to change the modem settings because it was set to use all from 1 to 255) so I changed it to only use up to 200.

Anyway, the printer, according to her, prints faster than it ever has and all functions works properly. I then added it as a new printer to all the wireless devices (laptops, etc) as a new local printer the same way, using the fixed IP. Not sure if you have tried this, but it might be worth a shot. Neither Verizon or HP support was able to solve the problem or could say why a new modem was causing all this trouble. It just was.
0
 
LVL 35

Author Closing Comment

by:Terry Woods
ID: 40349485
Thanks, John! You are awesome! Your solution worked perfectly, and my wife is happy again :-)

Thanks also flubbster for the extra info...
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 40349626
@Terry Woods  - Thank you and I am glad your printer is working.
0

Featured Post

Forrester Webinar: xMatters Delivers 261% ROI

Guest speaker Dean Davison, Forrester Principal Consultant, explains how a Fortune 500 communication company using xMatters found these results: Achieved a 261% ROI, Experienced $753,280 in net present value benefits over 3 years and Reduced MTTR by 91% for tier 1 incidents.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

#Citrix #Citrix Netscaler #HTTP Compression #Load Balance
Sometimes drives fill up and we don't know why.  If you don't understand the best way to use the tools available, you may end up being stumped as to why your drive says it's not full when you have no space left!  Here's how you can find out...
The goal of this Micro Tutorial is to help navigate beginning users with the app store on Windows 8. It will explain exciting features how to maximize your PC through these apps. This will be demonstrated using Windows 8 operating system.
This video Micro Tutorial shows how to password-protect PDF files with free software. Many software products can do this, such as Adobe Acrobat (but not Adobe Reader), Nuance PaperPort, and Nuance Power PDF, but they are not free products. This videā€¦

728 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question