?
Solved

Outlook to Exchange - password prompt keeps showing up

Posted on 2014-09-19
2
Medium Priority
?
133 Views
Last Modified: 2014-12-02
Hi, I'm having an issue where 3 out of 4 people using an exchange server (Exchange 2007) are getting a pop up asking for their password at random times through the day (using Outlook 2013). If you hit cancel 2 times, you can go back to using outlook like normal and all folders (public or otherwise) are accessible.  Also, typing in the password in doesn't make the boxes go away.

I've read up on this a little already and I went in and checked the authentication methods for all the exchange application folders under IIS manager (changed them with no affect so I changed them back). I also tried changing the authentication method from basic to NTLM and also tried negotiate under the More Settings button for the individual account settings, and the pop up still comes up under all of them. I read somewhere that disabling the Autodiscover can get rid of this but they want to use Autodiscover and I know using Autodiscover is possible without having the pop up, so I didn't even try this.  Does anyone have anything else I can do to get rid of this password pop up?
0
Comment
Question by:Matt Kendall
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 16

Accepted Solution

by:
Rajitha Chimmani earned 1500 total points
ID: 40333878
Next time they receive a popup check if the account was locked out. Sometimes its possible that account was locked and got unlocked automatically after 15 mins.
0
 
LVL 2

Author Comment

by:Matt Kendall
ID: 40338306
I disabled the account lockout policy (and kerberos just to see if that was doing anything) and it still happens.
0

Featured Post

On Demand Webinar - Networking for the Cloud Era

This webinar discusses:
-Common barriers companies experience when moving to the cloud
-How SD-WAN changes the way we look at networks
-Best practices customers should employ moving forward with cloud migration
-What happens behind the scenes of SteelConnect’s one-click button

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
This article will help to fix the below error for MS Exchange server 2010 I. Out Of office not working II. Certificate error "name on the security certificate is invalid or does not match the name of the site" III. Make Internal URLs and External…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…
Suggested Courses

718 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question