Solved

Outlook fails to start

Posted on 2014-09-20
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Last Modified: 2014-10-19
Since a few days Outlook fails to start on a client pc with the usual exchange user.
Logging on to another pc Outlook starts with the user's profile.
On the failing pc Outlook starts with an other users profile.

What I did already: deleting the users profile and restart the machine, did an office repair, deinstalled and reinstalled office.

On the first start Outlook allways creates an ost-file of exactly 2249 kb and then shows the error "Outlook doesn't function any more" (Translation from the german message.)

The machine is member of a sbs 2011domain.
Any suggestions?
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Question by:epluther
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Expert Comment

by:Rizzle
ID: 40334697
Hi,

What if you go into Control Panel>Mail Profile and see what the default profile is there? Also there is an option which tell you which profile to load by default on loadup of the Outlook client I believe.

Also what version of Office are you using? Client OS?
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Author Comment

by:epluther
ID: 40335167
Hi,
the only Profile was the Standard user's Profile.

Office 2010 Professional 32 bit
Windows 7 Professional 64 bit

Thanks for your comment.
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Author Comment

by:epluther
ID: 40335176
The error message in application log:

Name der fehlerhaften Anwendung: OUTLOOK.EXE, Version: 14.0.6025.1000, Zeitstempel: 0x4d949895
Name des fehlerhaften Moduls: OUTLOOK.EXE, Version: 14.0.6025.1000, Zeitstempel: 0x4d949895
Ausnahmecode: 0xc0000005
Fehleroffset: 0x00011932
ID des fehlerhaften Prozesses: 0x1394
Startzeit der fehlerhaften Anwendung: 0x01cfd4d2c158b40b
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
Pfad des fehlerhaften Moduls: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
Berichtskennung: 0c7875ab-40c6-11e4-8020-5cf9dd774ac0
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Expert Comment

by:Ganesh Kumar A
ID: 40335189
a) First of all you need to check if there is any virus / malware on your network,
b) Your outlook user profiles gets disturbed could be possibility if you have enabled GPO which affects Outlook
c) Check all the client time and server time if all are intact and syncing properly.
d) Run the outlook /safe or outlook /safemode to run on safe mode and check.
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Author Comment

by:epluther
ID: 40335240
a) Virus check Shows no viruses.
b) No GPO were changed during the last months.
c) All machines Show the same time.
d) The symptoms are the same in normal or safe mode.

Thanks for your suggestions.
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LVL 13

Expert Comment

by:Rizzle
ID: 40335260
If you don't mind me asking but what happens if you logon to the PC with the issue and then try and use Outlook? Do you get the same issue? If you do then it could be something on the machine itself which is causing this.

Has this ever worked for the user? If so what has changed since then?

Also uninstall Office 2010 using the link below (I used manual as that's the way I felt comfortable out of all the suggested removal methods)

http://office.microsoft.com/en-gb/support/how-to-uninstall-or-remove-microsoft-office-2010-suites-HA104027750.aspx

Last restore would be to consider doing a system restore to a working point in time (That is if its enabled and creating restore points)
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Author Comment

by:epluther
ID: 40336064
Well, i did all your suggestions already.

That's why i posted the issue in this forum.

Thanks for your replys.
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LVL 13

Expert Comment

by:Rizzle
ID: 40339833
Last thing i can suggest is maybe an install of office 64bit.
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Accepted Solution

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epluther earned 0 total points
ID: 40341708
I managed to load the users data inta another user's Outlook and save it into a PST-File, then delete the user's account and make a new account where i could Reimport the data.
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LVL 13

Expert Comment

by:Rizzle
ID: 40375861
Has this now been resolved i'm assuming?
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Author Closing Comment

by:epluther
ID: 40389795
It's not a solution but a workaround and consumes much time.
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