epluther
asked on
Outlook fails to start
Since a few days Outlook fails to start on a client pc with the usual exchange user.
Logging on to another pc Outlook starts with the user's profile.
On the failing pc Outlook starts with an other users profile.
What I did already: deleting the users profile and restart the machine, did an office repair, deinstalled and reinstalled office.
On the first start Outlook allways creates an ost-file of exactly 2249 kb and then shows the error "Outlook doesn't function any more" (Translation from the german message.)
The machine is member of a sbs 2011domain.
Any suggestions?
Logging on to another pc Outlook starts with the user's profile.
On the failing pc Outlook starts with an other users profile.
What I did already: deleting the users profile and restart the machine, did an office repair, deinstalled and reinstalled office.
On the first start Outlook allways creates an ost-file of exactly 2249 kb and then shows the error "Outlook doesn't function any more" (Translation from the german message.)
The machine is member of a sbs 2011domain.
Any suggestions?
ASKER
Hi,
the only Profile was the Standard user's Profile.
Office 2010 Professional 32 bit
Windows 7 Professional 64 bit
Thanks for your comment.
the only Profile was the Standard user's Profile.
Office 2010 Professional 32 bit
Windows 7 Professional 64 bit
Thanks for your comment.
ASKER
The error message in application log:
Name der fehlerhaften Anwendung: OUTLOOK.EXE, Version: 14.0.6025.1000, Zeitstempel: 0x4d949895
Name des fehlerhaften Moduls: OUTLOOK.EXE, Version: 14.0.6025.1000, Zeitstempel: 0x4d949895
Ausnahmecode: 0xc0000005
Fehleroffset: 0x00011932
ID des fehlerhaften Prozesses: 0x1394
Startzeit der fehlerhaften Anwendung: 0x01cfd4d2c158b40b
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EX
Pfad des fehlerhaften Moduls: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EX
Berichtskennung: 0c7875ab-40c6-11e4-8020-5c
Name der fehlerhaften Anwendung: OUTLOOK.EXE, Version: 14.0.6025.1000, Zeitstempel: 0x4d949895
Name des fehlerhaften Moduls: OUTLOOK.EXE, Version: 14.0.6025.1000, Zeitstempel: 0x4d949895
Ausnahmecode: 0xc0000005
Fehleroffset: 0x00011932
ID des fehlerhaften Prozesses: 0x1394
Startzeit der fehlerhaften Anwendung: 0x01cfd4d2c158b40b
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EX
Pfad des fehlerhaften Moduls: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EX
Berichtskennung: 0c7875ab-40c6-11e4-8020-5c
a) First of all you need to check if there is any virus / malware on your network,
b) Your outlook user profiles gets disturbed could be possibility if you have enabled GPO which affects Outlook
c) Check all the client time and server time if all are intact and syncing properly.
d) Run the outlook /safe or outlook /safemode to run on safe mode and check.
b) Your outlook user profiles gets disturbed could be possibility if you have enabled GPO which affects Outlook
c) Check all the client time and server time if all are intact and syncing properly.
d) Run the outlook /safe or outlook /safemode to run on safe mode and check.
ASKER
a) Virus check Shows no viruses.
b) No GPO were changed during the last months.
c) All machines Show the same time.
d) The symptoms are the same in normal or safe mode.
Thanks for your suggestions.
b) No GPO were changed during the last months.
c) All machines Show the same time.
d) The symptoms are the same in normal or safe mode.
Thanks for your suggestions.
If you don't mind me asking but what happens if you logon to the PC with the issue and then try and use Outlook? Do you get the same issue? If you do then it could be something on the machine itself which is causing this.
Has this ever worked for the user? If so what has changed since then?
Also uninstall Office 2010 using the link below (I used manual as that's the way I felt comfortable out of all the suggested removal methods)
http://office.microsoft.com/en-gb/support/how-to-uninstall-or-remove-microsoft-office-2010-suites-HA104027750.aspx
Last restore would be to consider doing a system restore to a working point in time (That is if its enabled and creating restore points)
Has this ever worked for the user? If so what has changed since then?
Also uninstall Office 2010 using the link below (I used manual as that's the way I felt comfortable out of all the suggested removal methods)
http://office.microsoft.com/en-gb/support/how-to-uninstall-or-remove-microsoft-office-2010-suites-HA104027750.aspx
Last restore would be to consider doing a system restore to a working point in time (That is if its enabled and creating restore points)
ASKER
Well, i did all your suggestions already.
That's why i posted the issue in this forum.
Thanks for your replys.
That's why i posted the issue in this forum.
Thanks for your replys.
Last thing i can suggest is maybe an install of office 64bit.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Has this now been resolved i'm assuming?
ASKER
It's not a solution but a workaround and consumes much time.
What if you go into Control Panel>Mail Profile and see what the default profile is there? Also there is an option which tell you which profile to load by default on loadup of the Outlook client I believe.
Also what version of Office are you using? Client OS?