Getting error 31 "Missing or Defective Cart" for aftermarket toners on Dell 1700dn
Posted on 2014-09-20
I have a Dell 1700dn printer that prints fine with OEM toners, but when I insert an aftermarket toner, it gives me the error "31 "Missing or Defective Cart". There is no option to continue, ignore, etc. The aftermarket toner comes from a reputable company and does include the chip.
I know that Dell, Lexmark & HP were previously using chips to make AM toners incompatible, but I thought they lost that right in a lawsuit in 2007/2009?
I've done a fair bit of web research and there does not seem to be any solution. I've looked for updated Firmware, and there doesn't seem to be any available.
Is there any way around this?