Solved

Getting error 31 "Missing or Defective Cart" for aftermarket toners on Dell 1700dn

Posted on 2014-09-20
5
602 Views
Last Modified: 2016-11-23
I have a Dell 1700dn printer that prints fine with OEM toners, but when I insert an aftermarket toner, it gives me the error "31 "Missing or Defective Cart".  There is no option to continue, ignore, etc.  The aftermarket toner comes from a reputable company and does include the chip.

I know that Dell, Lexmark & HP were previously using chips to make AM toners incompatible, but I thought they lost that right in a lawsuit in 2007/2009?  

I've done a fair bit of web research and there does not seem to be any solution.  I've looked for updated Firmware, and there doesn't seem to be any available.

Is there any way around this?  

Thanks.
0
Comment
Question by:cef_soothsayer
  • 3
  • 2
5 Comments
 
LVL 88

Accepted Solution

by:
rindi earned 500 total points
ID: 40335145
I think the 1700 series of printers were made before 2007, so a later lawsuite would probably not apply to those models yet. Besides, lawsuites are often only valid in the region they were spoken, so it could be a matter of where you live.

Besides that, you might just have gotten the wrong toner cartridge model. I have a 1710 and a 1730, and although those printer models are almost the same, the toners are different. The toners both fit mechanically in both printers, but they still aren't compatible.
0
 
LVL 1

Author Comment

by:cef_soothsayer
ID: 40338136
Yeah,  I put the AM chip on the OEM cart and it does not recognize it.   I tool the chip off the OEM cartridge and the printer recognizes it now, but it still wont print.  It just puts out a dirty but blank page.  Put the AM chip on the OEM cart and it does not recognize it.
0
 
LVL 1

Author Closing Comment

by:cef_soothsayer
ID: 40338138
As I figgured.  <Sigh>
0
 
LVL 1

Author Comment

by:cef_soothsayer
ID: 40351448
Sorry the thread is so stale.  I am awaiting a replacement toner cartridge.  Problem might be that the printer is a 1720dn and the toner is a part 310-5402 for a Dell 1700, and not a part 310-8701 for a Dell 1720dn.  LOL.  You'd think they would be the same cartridge...  guess we'll find out soon.  :)
0
 
LVL 88

Expert Comment

by:rindi
ID: 40351621
No, the 1720 uses a different cartridge from the 1700 and 1710 (those are the same).
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

If you use a Brother DCP 130C or similar Brother printer, at some point you might encounter the following problem: after you change the ink cartridge, the printer displays an "ink empty" message. Sometimes you just need to follow the instructions…
Causes of paper jams:The following are the main causes of paper jams. Guides:If the guides for the paper are not set correctly they may cause the paper to enter at an angle. You should ensure that the guides are set correctly for the paper type a…
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…

830 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question