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Getting error 31 "Missing or Defective Cart" for aftermarket toners on Dell 1700dn

Posted on 2014-09-20
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Last Modified: 2016-11-23
I have a Dell 1700dn printer that prints fine with OEM toners, but when I insert an aftermarket toner, it gives me the error "31 "Missing or Defective Cart".  There is no option to continue, ignore, etc.  The aftermarket toner comes from a reputable company and does include the chip.

I know that Dell, Lexmark & HP were previously using chips to make AM toners incompatible, but I thought they lost that right in a lawsuit in 2007/2009?  

I've done a fair bit of web research and there does not seem to be any solution.  I've looked for updated Firmware, and there doesn't seem to be any available.

Is there any way around this?  

Thanks.
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Question by:cef_soothsayer
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rindi earned 500 total points
ID: 40335145
I think the 1700 series of printers were made before 2007, so a later lawsuite would probably not apply to those models yet. Besides, lawsuites are often only valid in the region they were spoken, so it could be a matter of where you live.

Besides that, you might just have gotten the wrong toner cartridge model. I have a 1710 and a 1730, and although those printer models are almost the same, the toners are different. The toners both fit mechanically in both printers, but they still aren't compatible.
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by:cef_soothsayer
ID: 40338136
Yeah,  I put the AM chip on the OEM cart and it does not recognize it.   I tool the chip off the OEM cartridge and the printer recognizes it now, but it still wont print.  It just puts out a dirty but blank page.  Put the AM chip on the OEM cart and it does not recognize it.
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by:cef_soothsayer
ID: 40338138
As I figgured.  <Sigh>
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by:cef_soothsayer
ID: 40351448
Sorry the thread is so stale.  I am awaiting a replacement toner cartridge.  Problem might be that the printer is a 1720dn and the toner is a part 310-5402 for a Dell 1700, and not a part 310-8701 for a Dell 1720dn.  LOL.  You'd think they would be the same cartridge...  guess we'll find out soon.  :)
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Expert Comment

by:rindi
ID: 40351621
No, the 1720 uses a different cartridge from the 1700 and 1710 (those are the same).
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