Sharing adressbook Outlook 2013

Hi,

I have a user with a problem. This user is trying to share an addressbook with other users within the organization. For some users the sharing is successfull and for some he gets an error message stating "you can not share with these users because of permissions settings in the network" (or something like that, I am translating). I have tried setting the other users permissions to full but the message still persists. I have also tried recreating the mail-profile and investigated the permissions for the users and they are exactly the same. The strange thing is that the sharing works for some users but not for all. Does anyone have a suggestion of what to do?

I have tried getting help from Microsoft support in this problem but I received the message that this is something that they do not support at this time.

Sincerely,

Björn
LVL 1
joebilekAsked:
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Vasil Michev (MVP)Commented:
How exactly are you adding the permissions? The "share" functionality, adding delegate or granting permissions on the actual folder?

And how are they trying to open the shared contacts, via the File -> Open menu or they try to add the other mailbox?

Lastly, are you in hybrid? Sharing between on-prem and cloud users might be forbidden/not configured, see for example here: http://technet.microsoft.com/en-us/library/jj916670(v=exchg.150).aspx

There is no way Microsoft is NOT supporting this btw, seems the agent wanted to get rid of the case (got forbid they actually have to do some investigation on it).
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joebilekAuthor Commented:
Hi,

Thanks for your quick reply. The user is trying to share an adressbook via the function "Share Calender" from the main menu in Outlook 2013. I have also tried setting the permissions for the specified users directly on the address book but to no avail.  Some users receive the sharing invitation and for some users the invitiation cannot even be sent.

The error message simply states that the sharing invitation cant be sent to certain recipients because of permissions in the network. For these users I have tried to manually add them with viewing permissions and also owner permission but no difference. So in other words, the users are not trying to open the address books because they do not receive the invitation.

How do you mean "are you in hybrid?"

Regards
Björn
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joebilekAuthor Commented:
Edit: The users are only on-prem.

Regards
Björn
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Vasil Michev (MVP)Commented:
It seems that this issue has something to do with the Outlook name cache, can you try sending the invitation by selecting the address directly from GAL?

http://support.microsoft.com/kb/983062

http://social.technet.microsoft.com/Forums/exchange/en-US/d9b33281-d7bb-4608-8025-16fb26643d0d/calendar-sharing-not-available-error-message
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joebilekAuthor Commented:
Thank you. We'll check it out and test.
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