Forwarding email using exchange transport rule to external email address
Posted on 2014-09-22
We have a support email account that receives emails from customers during the day.
at night we need those emails forwarded to an answering service.
We set up a transport rule that is enabled and disabled by widows task manager at appropriate times.
this transport rule watches for emails to email@example.com then "copies" that email to the external email for the answering service. Then at the appropriate time the windows task manager disables the transport rule in the morning.
When Exchange "copies" the email it actually sends it as the original sender, this causes any mail server set up with proper SPF record to refuse it because it looks like we are sending an email for their domain from an unauthorized mail server.
Anyone have any idea how to get around this to achive the same results for having a rule work for specific time frame and forwarding the email to outside email with out it sending the email as the original email sender.
Client firstname.lastname@example.org sends us an email to email@example.com after 5pm (transport rule is active at this time)
transport rule copies and sends email to answering service at firstname.lastname@example.org the "from address" of this email is maintained as email@example.com so the receiving email servers checks spf and finds that it does not match since its comming from company.com server not abc.com.
Afterhours to Answer1
Identity: 'Afterhours to Answer1'
Name: 'Afterhours to Answer1'
Comments: 'Copy Answer1 during off business hours'
any help would be appreciated.