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inability to listen to attached voicemail messages in Outlook 2010

Posted on 2014-09-22
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Last Modified: 2014-11-04
Hi,

I have a user who cannot open an attached voicemail (.wav file) message in Outlook 2010.  This just happened all of a sudden.  She can, however, open them if she goes into Outlook in safe mode or in OWA.
She does not have an Outlook temp directory to delete items out of, which seems to be a favourite fix.
Not sure what to try next ~ delete the outcmd.dat file?

Thanks.
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Question by:netsysadm
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Expert Comment

by:akalyan911
ID: 40336865
Hi NetSyadmin,

use the outlook web access and scan the file before download to temporary folder.. later you can open the file on VLC..
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Accepted Solution

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netsysadm earned 0 total points
ID: 40366036
Hi,

We found a fix.  We couldn't find the temp folder, even with the "see hidden folders" option turned on, but this automated fix worked.
OutlookTempCleaner (free).

http://www.howto-outlook.com/products/outlooktempcleaner.htm
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Expert Comment

by:LeeTutor
ID: 40421138
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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