Outlook 2010 won't run under domain user account

One of our domain users is running Windows XP SP3 and Outlook 2010. Recently, they have been receiving the message "Microsoft Outlook has encountered a problem and needs to close" whenever they try to run the program, yet whenever I try to run it as a domain administrator, it works fine. I've tried uninstalling and reinstalling Outlook, deleting the account info on the user's machine and starting Outlook in safe mode, but none of those things have fixed the problem.

Any comments or suggestions would be greatly appreciated.
BetaPictorisAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

it_saigeDeveloperCommented:
Did you try removing the old outlook profile?  How about the user profile?

-saige-
0
BetaPictorisAuthor Commented:
Saige wrote: "Did you try removing the old outlook profile?  How about the user profile?"

...I'm afraid I'm not clear on the difference between the two. I deleted a profile by clicking on the Mail icon in Control Panel and then clicking "Show Profiles...", but that didn't fix the problem.
0
it_saigeDeveloperCommented:
Ok, so you did the outlook profile.  You stated "yet whenever I try to run it as a domain administrator, it works fine", is this when you run outlook as a domain administrator or login to the computer as a domain administrator?

If you run outlook as a domain administrator, the culprit is an Outlook Add-In that needs administrative rights on the computer.  Which one, though, you may have to dig into the logs to find it.

If you login as a domain administrator, then the culprit could still be an Outlook Add-In, but it could also point to corrupt user profile.

If it turns about to be administrative access, is it possible to give the user local administrative rights on the computer for troubleshooting purposes?

-saige-
0
Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

Chris HInfrastructure ManagerCommented:
Outlook Profile is a registry hive stored in your NTUSER.dat file and a Userprofile is all the files and registry keys contained under your /users/ or /documents and settings/ folder.
0
BetaPictorisAuthor Commented:
Sorry if I wasn't more clear in my original posting. When I log on to the user's machine as Administrator, then run Outlook, it works fine. If necessary, I tried making the domain user a member of the computer's local administrators group, but that didn't help either. How do I get to the user profile?
0
BetaPictorisAuthor Commented:
Choward16980 wrote: "Outlook Profile is a registry hive stored in your NTUSER.dat file and a Userprofile is all the files and registry keys contained under your /users/ or /documents and settings/ folder."

Ok now I get it. I guess I just didn't know the terminology.

...Is it possible to fix the user profile without deleting it and starting over because that seems like a bit of a hassle. Will do it if necessary though.
0
Chris HInfrastructure ManagerCommented:
You could test to see if it's the issue by (make sure you're not logged in as the user --best to reboot to make sure no locked files) moving your user profile folder (either under /users/ or /documents and settings/) to another folder (ie c:\users\backup\myuserprofile) and then log in as that user.  This will create a fresh profile copied from the default user profile.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
it_saigeDeveloperCommented:
Check to see if the user has the google add-on for the Calendar updater.

You can also use the steps outlined here:
http://support.microsoft.com/kb/2000071
(the Outlook 2010 are very similar to the Outlook 2007 steps).

-saige-
0
BetaPictorisAuthor Commented:
Ok I moved the user profile folder to a temporary location and forced the creation of a new profile by logging in again as that user. This time Outlook did not crash, but of course it wanted to go through the whole process of setting up an email account, etc.

For now, I've reverted back to the original profile and I'm now trying to follow the steps described in the URL that it_saige posted.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Outlook

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.