BetaPictoris
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Outlook 2010 won't run under domain user account
One of our domain users is running Windows XP SP3 and Outlook 2010. Recently, they have been receiving the message "Microsoft Outlook has encountered a problem and needs to close" whenever they try to run the program, yet whenever I try to run it as a domain administrator, it works fine. I've tried uninstalling and reinstalling Outlook, deleting the account info on the user's machine and starting Outlook in safe mode, but none of those things have fixed the problem.
Any comments or suggestions would be greatly appreciated.
Any comments or suggestions would be greatly appreciated.
ASKER
Saige wrote: "Did you try removing the old outlook profile? How about the user profile?"
...I'm afraid I'm not clear on the difference between the two. I deleted a profile by clicking on the Mail icon in Control Panel and then clicking "Show Profiles...", but that didn't fix the problem.
...I'm afraid I'm not clear on the difference between the two. I deleted a profile by clicking on the Mail icon in Control Panel and then clicking "Show Profiles...", but that didn't fix the problem.
Ok, so you did the outlook profile. You stated "yet whenever I try to run it as a domain administrator, it works fine", is this when you run outlook as a domain administrator or login to the computer as a domain administrator?
If you run outlook as a domain administrator, the culprit is an Outlook Add-In that needs administrative rights on the computer. Which one, though, you may have to dig into the logs to find it.
If you login as a domain administrator, then the culprit could still be an Outlook Add-In, but it could also point to corrupt user profile.
If it turns about to be administrative access, is it possible to give the user local administrative rights on the computer for troubleshooting purposes?
-saige-
If you run outlook as a domain administrator, the culprit is an Outlook Add-In that needs administrative rights on the computer. Which one, though, you may have to dig into the logs to find it.
If you login as a domain administrator, then the culprit could still be an Outlook Add-In, but it could also point to corrupt user profile.
If it turns about to be administrative access, is it possible to give the user local administrative rights on the computer for troubleshooting purposes?
-saige-
Outlook Profile is a registry hive stored in your NTUSER.dat file and a Userprofile is all the files and registry keys contained under your /users/ or /documents and settings/ folder.
ASKER
Sorry if I wasn't more clear in my original posting. When I log on to the user's machine as Administrator, then run Outlook, it works fine. If necessary, I tried making the domain user a member of the computer's local administrators group, but that didn't help either. How do I get to the user profile?
ASKER
Choward16980 wrote: "Outlook Profile is a registry hive stored in your NTUSER.dat file and a Userprofile is all the files and registry keys contained under your /users/ or /documents and settings/ folder."
Ok now I get it. I guess I just didn't know the terminology.
...Is it possible to fix the user profile without deleting it and starting over because that seems like a bit of a hassle. Will do it if necessary though.
Ok now I get it. I guess I just didn't know the terminology.
...Is it possible to fix the user profile without deleting it and starting over because that seems like a bit of a hassle. Will do it if necessary though.
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Ok I moved the user profile folder to a temporary location and forced the creation of a new profile by logging in again as that user. This time Outlook did not crash, but of course it wanted to go through the whole process of setting up an email account, etc.
For now, I've reverted back to the original profile and I'm now trying to follow the steps described in the URL that it_saige posted.
For now, I've reverted back to the original profile and I'm now trying to follow the steps described in the URL that it_saige posted.
-saige-