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iTunes Crashes

Posted on 2014-09-22
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Last Modified: 2014-09-23
iTunes crashes/ error = iTunes has stopped responding , on step 6/6 of Syncing iPhone
,

"Syncing Apps to "iPhone" .. "
--
removed =
1.iTunes
2.Apple Software Update
3.Apple Mobile Device Support
4.Bonjour
5.Apple Application Support (iTunes 9 or later)
, ,
rebooted computer
, ,
tried new user profile on the computer... ,

----------

error from logs :
<EventData>
    <Data>iTunes.exe</Data>
    <Data>11.4.0.18</Data>
    <Data>54045c47</Data>
    <Data>MSVCR100.dll</Data>
    <Data>10.0.40219.325</Data>
    <Data>4df2be1e</Data>
    <Data>c0000417</Data>
    <Data>0008af3e</Data>
    <Data>694</Data>
    <Data>01cfd6ab238fe240</Data>
    <Data>C:\Program Files (x86)\iTunes\iTunes.exe</Data>
    <Data>C:\WINDOWS\system32\MSVCR100.dll</Data>
    <Data>92180746-429e-11e4-a512-180373183976</Data>
  </EventData>
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Question by:mvalencia2003
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5 Comments
 
LVL 97

Accepted Solution

by:
John Hurst earned 2000 total points
ID: 40337971
iTunes 11.4.0.18 works fine and syncs fine on my Windows 7 computer.

You also tried a new Windows User Profile and this should fix most of this type of problem.

Try System File Checker (SFC /SCANNOW) to see if it can correct problems.

If not, then you may need to try a Windows 7 Repair Install. You can do this with the Windows 7 DVD and sometimes with the recovery partition. Here is a Seven Forums Tutorial to assist you.

http://www.sevenforums.com/tutorials/3413-repair-install.html
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LVL 4

Author Comment

by:mvalencia2003
ID: 40338196
Question :
what does sfc /scannow .. do?
Does it repair something or just scan / check files
?

,
Thanks - -
0
 
LVL 97

Expert Comment

by:John Hurst
ID: 40338852
SFC scans for system errors and corrects then to the extent that it can. I don't know if that will fix iTunes, but it is easy to try.

Windows Repair install is more difficult and, if it works, can fix bigger operating system damage.
0
 
LVL 4

Author Closing Comment

by:mvalencia2003
ID: 40340174
Thanks
,,
0
 
LVL 97

Expert Comment

by:John Hurst
ID: 40340179
@mvalencia2003  - You are welcome and I was happy to help.
0

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