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Blue screen of death on Virtual Machine after Upgrading VMware Tools

Hi,
  I upgraded ESXi V4 to V5.1 successfully on Saturday. All virtual machines were running fine except the warning about needing to upgrade VMware tools.
  So I ran VMware tools on all VMs (5 Virtual machines) and one of 5 VMs is constantly restarting itself after "blue screen of death". It changes so quick that I can't even read what it says.
  I powered it down and tried to restart in SAFE / SAFE with Networking / Last Know Good .. , but to no avail.

  Is there any other option to try to salvage this VM?

  I hope I can hear from Andrew Hancock...
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sglee
Asked:
sglee
5 Solutions
 
sgleeAuthor Commented:
I do have NAKIVO backup and I can restore this entire VM from the backup.
Can I restore a file or files to current VM folder to make it work instead of restoring the entire VM into Recovery VM?
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gheistCommented:
Better so.

For restored machines
Snapshot
UnInstall tools
poweroff
Snapshot
poweron
Install tools
?
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sgleeAuthor Commented:
I am currently restoring the virtual machine as of 6pm and that is before I tried to run Vmware tool update.

 First, in there a chance that I can get this corrupted vm fixed?
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Zacharia KurianAdministrator- Data Center & NetworkCommented:
could you check if you are using VMXNET 3 (network) for your VMs? Sometime back we had an issue with one of our clients and changing the net work to VMXNET 3 before updating the VMware tools, solved the issue.

By the way, the OS was windows 2008 R2.
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sgleeAuthor Commented:
Zach,

  Under Network Connection, it has "VM Network". Other VMs are also using the same "VM Network".
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sgleeAuthor Commented:
On blue screen, it says "STOP0x0000007B (0xF78A6A98, 0xC0000034, 0x0000000, 0x00000000)
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gheistCommented:
Stop 0x...7B means "boot device inaccessible"
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
I would restore your Backup you made before installing VMware Tools.

VMware Tools is not strictly required after an upgrade!
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gheistCommented:
I would speculate it installed some sinister mix of old and new vmware tools. So would be nice to go through uninstall and reinstall checking if machine functions at every step and keeping snapshot for safety (one machine per evening is a good pace)
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sgleeAuthor Commented:
It just completed "RESTORE", the virtual machine was booted automatically and I logged on to the VM successfully.
It appears that everything is there as of around 9PM last night - Files, and folders, Static TCP/IP Information, Computer NetBIOS name ... etc.

Is there anything that I need to do follow as far as "POST RESTORE" goes?
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gheistCommented:
Power off snapshot
Uninstall vm tools
Power off snapshot
Install vm tools
reboot to check
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sgleeAuthor Commented:
Since I could not fix the original VM with "Blue screen of death", I have decided to use "Restored" VM.
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gheistCommented:
Just walk carefully through upgrading VM tools..
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sgleeAuthor Commented:
I will not mess with VM tools anymore unless VM does not function correctly.
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gheistCommented:
There is no mess... You need vmware tools to roughly match host to benefit from DRS aka automated vmotion.
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sgleeAuthor Commented:
I ended up restoring the VM from the backup instead of trying to fix the corrupted VM.
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