Windows 7 Blue Screen of Death minidump analysis request
Greetings wise wizards of EE:
I'm helping a friend with an HP Pavilion Windows 7 laptop that just recently started producing the dreaded blue screen of death. The BSOD does not appear often, though it does appear randomly. I was able to copy two minidump files (dated 9/12/14), which I attach to this inquiry.
I now ask for you wise wizards to analyze the attached minidumps, so that I can solve her BSOD issue. Though I am grateful for all responses, I would ask specifically for an analysis of these minidumps from an expert who can decipher them, rather than just general advice or BSOD utility links, so that I tackle my friend's solution directly.
Many thanks in advance,
Zovoth
091214-36968-01.dmp
091214-106968-01.dmp
I'm helping a friend with an HP Pavilion Windows 7 laptop that just recently started producing the dreaded blue screen of death. The BSOD does not appear often, though it does appear randomly. I was able to copy two minidump files (dated 9/12/14), which I attach to this inquiry.
I now ask for you wise wizards to analyze the attached minidumps, so that I can solve her BSOD issue. Though I am grateful for all responses, I would ask specifically for an analysis of these minidumps from an expert who can decipher them, rather than just general advice or BSOD utility links, so that I tackle my friend's solution directly.
Many thanks in advance,
Zovoth
091214-36968-01.dmp
091214-106968-01.dmp
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ASKER
Greetings Nobus & Rob Miners:
Many thanks for your rapid and helpful replies regarding your analysis of the minidump files. I spoke with my friend about USB and bluetooth devices, to which she stated that the only USB device she regularly connects is an older iPhone. She has just recently replaced it with a newer Android, so I am hopeful that the BSOD is behind her. Based on your analysis, we shall keep an eye on her external device useage if the dreaded BSOD reappears.
Thanks again and may the wind be at your back,
Zovoth
Many thanks for your rapid and helpful replies regarding your analysis of the minidump files. I spoke with my friend about USB and bluetooth devices, to which she stated that the only USB device she regularly connects is an older iPhone. She has just recently replaced it with a newer Android, so I am hopeful that the BSOD is behind her. Based on your analysis, we shall keep an eye on her external device useage if the dreaded BSOD reappears.
Thanks again and may the wind be at your back,
Zovoth
there's often too much wind in the back...
first go to her start orb search and type in reli
this is the reliability monitor
it will appear at the top, click on it and you'll see a graph showing when problems have happened.You can click on each for a more detailed description of any problems.
BSOD can be caused by bad drivers, please check the device manager at the top View, tick to show hidden devices, look for duplicates and problems devices
Everything You Need To Know About the Blue Screen of Death includes
NirSoft’s free BlueScreenView application offers an easy way to view blue-screen information.
It will scan her system for all minidump files created during BSODs and display crash information.
http://www.howtogeek.com/163452/everything-you-need-to-know-about-the-blue-screen-of-death/