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WSUS on server 2012 r2 keeps crashing

Posted on 2014-09-23
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Last Modified: 2016-02-20
Hello All,

I am having a mind boggling issue with a fresh WSUS server on a dedicated server just for the role.  Server operating system is 2012 R2 and it is fully patched. I am getting a series of errors as WSUS crashes.

Event 7032-------------------------------------------------------------------------------------------------------------------------
The WSUS administration console was unable to connect to the WSUS Server via the remote API.

Verify that the Update Services service, IIS and SQL are running on the server. If the problem persists, try restarting IIS, SQL, and the Update Services Service.

The WSUS administration console was unable to connect to the WSUS Server via the remote API.

Verify that the Update Services service, IIS and SQL are running on the server. If the problem persists, try restarting IIS, SQL, and the Update Services Service.

The WSUS administration console was unable to connect to the WSUS Server via the remote API.

Verify that the Update Services service, IIS and SQL are running on the server. If the problem persists, try restarting IIS, SQL, and the Update Services Service.

System.Net.Sockets.SocketException -- An existing connection was forcibly closed by the remote host

Source
System

Stack Trace:
   at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size)
** this exception was nested inside of the following exception **
---------------------------------------------------------------------------------------------------------------------------------
Then under system log I recieve this error
Event 5002----

Application pool 'WsusPool' is being automatically disabled due to a series of failures in the process(es) serving that application pool.

----------------------------------------
Event 12072-
The WSUS content directory is not accessible.
System.Net.WebException: The remote server returned an error: (503) Server Unavailable.
   at System.Net.HttpWebRequest.GetResponse()
   at Microsoft.UpdateServices.Internal.HealthMonitoring.HmtWebServices.CheckContentDirWebAccess(EventLoggingType type, HealthEventLogger logger)

----------

If I restart the server the WSUS role functions for a short duration then crashes again. I have attempted to reinstall at least 3 separate times. I am installing the role from the server manager pane.
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Question by:Rbraswell
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6 Comments
 
LVL 18

Expert Comment

by:Don S.
ID: 40340181
Seems like a permissions issue in the folders for content and/or wsus database.  See this article: http://technet.microsoft.com/en-us/library/cc708545(v=ws.10).aspx
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Author Comment

by:Rbraswell
ID: 40341952
The permissions appear to be spot on based on the article. I am going to remove WSUS again and install it on another drive. let us see if this remedies the issue.
0
 

Author Comment

by:Rbraswell
ID: 40342032
I ran a WSUS diagnostic by solar winds and ran into 2 errors client side.

# Solarwinds® Diagnostic Tool for the WSUS Agent
# 9/24/2014
Machine state
  User rights:                                       User has administrator rights
  Update service status:                             Running
  Background Intelligent Transfer service status:    Running
  OS Version:                                        Windows 7 Enterprise  Service Pack 1
  Windows update agent version:                      7.6.7600.320 (WU Agent is OK)
Windows Update Agent configuration settings
  Automatic Update:                                  Enabled
  Options:                                           Automatically download and notify of installation
  Use WSUS Server:                                   Enabled
  Windows Update Server:                             http://hulk:8530 
  Windows Update Status Server:                      http://hulk:8530
  WSUS URLs are identical:                           Identical
  WSUS URL is valid:                                 Valid URL
WSUS Server Connectivity
  clientwebservice/client.asmx:                      OK
  simpleauthwebservice/simpleauth.asmx:              OK
  content:                                           Error: NotFound (Omitting required port suffix on URL to access WSUS installed to port 8530 or resource is unreachable)
  selfupdate/iuident.cab:                            OK
  iuident.cab:                                       Error: NotFound (Omitting required port suffix on URL to access WSUS installed to port 8530 or resource is unreachable)
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LVL 18

Expert Comment

by:Don S.
ID: 40347237
What port did you install wsus to?  Is there anything else using iis on the server?
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Accepted Solution

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Rbraswell earned 0 total points
ID: 40347255
I ended up wiping the WID database and reinstalling WSUS. This resolved the issue I was having.
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Author Closing Comment

by:Rbraswell
ID: 40354152
Because it was the solution to my issue.
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Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

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