Cannot print to mapped printers

Mapped network printers on a users workstation are giving error message when trying to print and also when trying to manually install driver versus mapping (printers are deployed via Group Policy). The user is able to print to one mapped printer.....roughly 10 printers are mapped via GP. Please see attached screen shots. I have tried removing a driver for one of the printers, but was unable to do so. I have tried system restore, but due to the Anti-virus it is not completing....I am unable to disable the AV.
Driver-is-not-installed-on-this-computer
Unable-to-install-printer---error-0x0000
emconsultingAsked:
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Tim EdwardsIT Team Lead - Unified Communications & CollaborationCommented:
What is the OS on the machine?
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emconsultingAuthor Commented:
Windows 7 Pro 64-bit
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Don S.Commented:
This can happen with a stuck/corrupted local install of a printer driver.  In order to remove the bad driver, you may have to do the spooler service stop start trick.  Bascially, open up the printer management snapin and go to the drivers listings.  Click on the driver you want to remove and get ready to delete it.  Then go to the services snapin and stop the spooler service.  Then restart the spool service and very quickly delete the driver before the spooler service fully starts.  this should clear out the cruded up driver and allow for installation of the good driver.
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Tim EdwardsIT Team Lead - Unified Communications & CollaborationCommented:
Are you using a print server, if so what is the OS and version. Have you added both the 32bit and 64bit drivers to the print server?

What models of printers are you having issues with?

Thank you
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emconsultingAuthor Commented:
Not using a print server. Printers are shared through a DC. Some of the printers being shared are HP and Xerox.
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Tim EdwardsIT Team Lead - Unified Communications & CollaborationCommented:
Have you applied the correct 64bit drivers on the DC, can use the server or windows 7 driver
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emconsultingAuthor Commented:
This issue was resolved by performing a System Restore.
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emconsultingAuthor Commented:
We performed a system restore and it resolved the issue.
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Windows 7

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