Solved

Cannot print to mapped printers

Posted on 2014-09-23
8
208 Views
Last Modified: 2014-09-30
Mapped network printers on a users workstation are giving error message when trying to print and also when trying to manually install driver versus mapping (printers are deployed via Group Policy). The user is able to print to one mapped printer.....roughly 10 printers are mapped via GP. Please see attached screen shots. I have tried removing a driver for one of the printers, but was unable to do so. I have tried system restore, but due to the Anti-virus it is not completing....I am unable to disable the AV.
Driver-is-not-installed-on-this-computer
Unable-to-install-printer---error-0x0000
0
Comment
Question by:emconsulting
  • 4
  • 3
8 Comments
 
LVL 8

Expert Comment

by:Tim Edwards
Comment Utility
What is the OS on the machine?
0
 

Author Comment

by:emconsulting
Comment Utility
Windows 7 Pro 64-bit
0
 
LVL 18

Expert Comment

by:Don S.
Comment Utility
This can happen with a stuck/corrupted local install of a printer driver.  In order to remove the bad driver, you may have to do the spooler service stop start trick.  Bascially, open up the printer management snapin and go to the drivers listings.  Click on the driver you want to remove and get ready to delete it.  Then go to the services snapin and stop the spooler service.  Then restart the spool service and very quickly delete the driver before the spooler service fully starts.  this should clear out the cruded up driver and allow for installation of the good driver.
0
 
LVL 8

Expert Comment

by:Tim Edwards
Comment Utility
Are you using a print server, if so what is the OS and version. Have you added both the 32bit and 64bit drivers to the print server?

What models of printers are you having issues with?

Thank you
0
New My Cloud Pro Series - organize everything!

With space to keep virtually everything, the My Cloud Pro Series offers your team the network storage to edit, save and share production files from anywhere with an internet connection. Compatible with both Mac and PC, you're able to protect your content regardless of OS.

 

Author Comment

by:emconsulting
Comment Utility
Not using a print server. Printers are shared through a DC. Some of the printers being shared are HP and Xerox.
0
 
LVL 8

Expert Comment

by:Tim Edwards
Comment Utility
Have you applied the correct 64bit drivers on the DC, can use the server or windows 7 driver
0
 

Accepted Solution

by:
emconsulting earned 0 total points
Comment Utility
This issue was resolved by performing a System Restore.
0
 

Author Closing Comment

by:emconsulting
Comment Utility
We performed a system restore and it resolved the issue.
0

Featured Post

Free camera licenses with purchase of My Cloud NAS

Milestone Arcus software is compatible with thousands of industry-leading cameras for added flexibility. Upon installation on your My Cloud NAS, you will receive two (2) camera licenses already enabled in the software. And for a limited time, get additional camera licenses FREE.

Join & Write a Comment

If you're not part of the solution, you're part of the problem.   Tips on how to secure IoT devices, even the dumbest ones, so they can't be used as part of a DDoS botnet.  Use PRTG Network Monitor as one of the building blocks, to detect unusual…
Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
Get a first impression of how PRTG looks and learn how it works.   This video is a short introduction to PRTG, as an initial overview or as a quick start for new PRTG users.

744 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now