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Cannot print to mapped printers

Posted on 2014-09-23
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Last Modified: 2014-09-30
Mapped network printers on a users workstation are giving error message when trying to print and also when trying to manually install driver versus mapping (printers are deployed via Group Policy). The user is able to print to one mapped printer.....roughly 10 printers are mapped via GP. Please see attached screen shots. I have tried removing a driver for one of the printers, but was unable to do so. I have tried system restore, but due to the Anti-virus it is not completing....I am unable to disable the AV.
Driver-is-not-installed-on-this-computer
Unable-to-install-printer---error-0x0000
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Question by:emconsulting
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by:Tim Edwards
ID: 40340180
What is the OS on the machine?
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Author Comment

by:emconsulting
ID: 40340190
Windows 7 Pro 64-bit
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Expert Comment

by:Don S.
ID: 40340196
This can happen with a stuck/corrupted local install of a printer driver.  In order to remove the bad driver, you may have to do the spooler service stop start trick.  Bascially, open up the printer management snapin and go to the drivers listings.  Click on the driver you want to remove and get ready to delete it.  Then go to the services snapin and stop the spooler service.  Then restart the spool service and very quickly delete the driver before the spooler service fully starts.  this should clear out the cruded up driver and allow for installation of the good driver.
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Expert Comment

by:Tim Edwards
ID: 40340198
Are you using a print server, if so what is the OS and version. Have you added both the 32bit and 64bit drivers to the print server?

What models of printers are you having issues with?

Thank you
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Author Comment

by:emconsulting
ID: 40340221
Not using a print server. Printers are shared through a DC. Some of the printers being shared are HP and Xerox.
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Expert Comment

by:Tim Edwards
ID: 40344286
Have you applied the correct 64bit drivers on the DC, can use the server or windows 7 driver
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Accepted Solution

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emconsulting earned 0 total points
ID: 40344450
This issue was resolved by performing a System Restore.
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Author Closing Comment

by:emconsulting
ID: 40351758
We performed a system restore and it resolved the issue.
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