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Outlook 2013 lost notes on a contact

Posted on 2014-09-23
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Last Modified: 2014-10-03
Greetings everyone,

 I just gave a client a new laptop which contained Office 2013 - she was using Office 2010. After running Outlook 2013 for a few days she opened a contact where she keeps notes on passwords and such (maybe 5-6 pages of notes) and all of the pages except the first page was missing.

 There was an archive.pst file on her old pc which I copied over and imported but that didn't help.

 Any idea what may have happened to them? Thanks in advance for your help.

Mike
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Question by:1lsutigerfan
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Clark Kent earned 2000 total points
ID: 40340813
Oops, something really wrong, I think you should repair the “arhive.pst” before importing or accessing its data. Might be, due to the corruption within Notes section you are not able to view its data.

Execute the “scanpst.exe” or “Inbox Repair Tool” and perform a repair on entire Outlook Data File, which help you to remove errors or bugs of PST file and makes it healthy.

Truly, I am not sure about “scanpst.exe” because it can’t recover the permanently deleted items of PST file. You have to move on any third party utility (Like SysTools Outlook Recovery) if Inbox Repair Tool does not work.

Read more about scanpst.exe: http://support.microsoft.com/kb/272227

Feel free to respond back for further assistance.

Thanks
Clark Kent
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