Solved

Acer Aspire Notebook will not boot

Posted on 2014-09-23
4
405 Views
Last Modified: 2014-09-24
I have a client with an Acer Aspire Windows 8 notebook that will not boot.  I get "preparing automatic repair" followed by a black screen for approximately 10 minutes, it reboots a few times and then I get various options such as Safemode, but no "last good configuration" or "dos prompt"
The best case scenario would be to get the last good configuration in order to have a workable laptop, however, just being able to copy the data out of the laptop would be useful
Any suggestions would be greatly appreciated
Thanks
Jeannie
0
Comment
Question by:data-informatique
4 Comments
 
LVL 22

Accepted Solution

by:
Larry Struckmeyer MVP earned 500 total points
ID: 40340723
Hi Jeannie,

Have you tried safe mode?  Sometimes you can see in the event log viewer what causes the non boot.  Also, pressing F8 before Windows kicks in on startup should give you a menu of options.

Have you tried booting on the installation media and running "repair"?.  

As a last resort there are any number of external drive holders that will allow you to access the drive.  Remove from the laptop, insert into an external drive holder such as a USB shell or a USB dock, attach via USB to a working system and copy out the data.
0
 
LVL 92

Expert Comment

by:nobus
ID: 40340953
or just connect the disk to a working PC 's sata connector as second drive - much easier, AND faster to copy data
0
 
LVL 46

Expert Comment

by:noxcho
ID: 40340983
To get the data and perform repair - Paragon Rescue Kit Free: http://www.paragon-software.com/home/rk-free/
Create a CD or USB stick with it and boot the laptop from it. There find File Transfer Wizard and use it to copy the data to USB drive.
Then use Boot Corrector to fix the boot problems.
0
 

Author Closing Comment

by:data-informatique
ID: 40342781
It took a while before I could get the options back on the screen but safe mode did work
Thank you
0

Featured Post

Back Up Your Microsoft Windows Server®

Back up all your Microsoft Windows Server – on-premises, in remote locations, in private and hybrid clouds. Your entire Windows Server will be backed up in one easy step with patented, block-level disk imaging. We achieve RTOs (recovery time objectives) as low as 15 seconds.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The default behavior of the User Account Control (UAC) dialog is to disable (gray-out) the rest of the desktop when prompting for elevation. This is known as secure desktop. There are reasons that you may want to disable this secure desktop behavior…
If you use NetMotion Mobility on your PC and plan to upgrade to Windows 10, it may not work unless you take these steps.
In this Micro Tutorial viewers will learn how to use Boot Corrector from Paragon Rescue Kit Free to identify and fix the boot problems of Windows 7/8/2012R2 etc. As an example is used Windows 2012R2 which lost its active partition flag (often happen…
This Micro Tutorial will teach you how to reformat your flash drive. Sometimes your flash drive may have issues carrying files so this will completely restore it to manufacturing settings. Make sure to backup all files before reformatting. This w…

860 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question