Solved

ActiveSync Not Working after DNS Rebuild

Posted on 2014-09-23
1
378 Views
Last Modified: 2014-09-23
Hello.  I am supporting a small business with a single dedicated Exchange 2010 server.  Today, I was informed that email was no longer working.  After checking into it, they had not paid AT&T their web host provider and their DNS host in a few months.  Consequently their DNS record was erased.  I recreated it using the Google settings - they use Google (formerly Postini) for hosted email hygeine for inbound and outbound mail.

Previous to the DNS shutdown, email worked fine for all inbound and outbound mail as well as Outlook Web Access and ActiveSync.

A few hours after recreating the DNS database with their MX records pointing to the Google servers and the A records pointing the smtp.company.com email address, I was able to resolve the local server and connect using Outlook Web Access.  However, no phones are able to connect with ActiveSync.  I can load OWA on my iPhone, but I'm unable to get mail on it using ActiveSync.  I triple checked the settings, ensured that IIS was running and that the ASP.NET services were running as well.  

Here is the current DNS record - the 216 address is the web host and the 64 address is the physical address of the router on site.  
Screenshot-2014-09-23-19.58.38.png
Any help is greatly appreciated.

Thanks,

-Ted
0
Comment
Question by:tedwill
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
1 Comment
 
LVL 76

Accepted Solution

by:
Alan Hardisty earned 500 total points
ID: 40340576
What FQDN is being used for Activesync (check the FQDN's listed in the SSL certificate) and did you setup that name in DNS yet?

If you did - mobiles can take 24 hours or so before they will pickup DNS changes properly, so you may just need to wait!
0

Featured Post

Edgartown IT Case Study

Learn about Edgartown's quest to ensure the safety and security of the entire town's employee and citizen data. Read the case study!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Read this checklist to learn more about the 15 things you should never include in an email signature.
In-place Upgrading Dirsync to Azure AD Connect
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…

728 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question