Solved

Windows 7 - Micraphone

Posted on 2014-09-23
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Last Modified: 2014-09-24
Hi, I just bought MJ and it was supposed to be an easy install but didn't turn out that way.  Their own people haven't been able to figure it out.  
What is happening is that I am able to make a call from my laptop, hear the dialing/ringing through my speakers and hear the person receiving the call perfectly well.  The problem is that they can't hear me when I speak to the computer.  I know it has to be a settings problem in the control panel/sound card but I have tested the microphone and it seems to be working fine.  Does anybody have any experience with this?
Thanks
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Question by:camtz
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8 Comments
 
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Expert Comment

by:Merete
ID: 40340680
Hi  camtz, you said Laptop, may I ask what brand and specs
 here in is probably the problem, laptops don't have external speakers like on the rear of a tower of a desktop we have speakers socket line / in line out / mic  plus a few others
You only have mic and usb
Could you check first is you have steremix enabled.
Rightclick the speaker icon on your taskbar the sound thing
go to recording  you should see this stereo mix  if not rightclick and show disabled devices, you need this in order to record what you hear.
show disabled devicesstereomixMake the head phones your default device.
You may have to run the recording and playback
Where do you have the mic plugged in? Do you have external speakers or using the internal speakers?
If using the internal laptop speakers they maybe cut off when you speak.
When you post your Laptop specs brand I can further assist you.
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Author Comment

by:camtz
ID: 40340736
Thank you so much for all your input.  First let me say that I was under the impression when I installed Magic Jack that I would be able to speak to the laptop as I do whenever I use Skype or other similar programs and maybe that is not the case.  It just seemed to me that that is the way it would work.
My laptop is a Dell Inspiron N4110.  Came with Windows 7 Home Premium, Service Pack 1.
I am familiar with the window you show.  I will make the head phones my default device.  I do not use a microphone nor outside speakers rather, I rely on the internal hardware that comprises the laptop.  Once I make the head phone my default device, will that fix my problem?  Will the recipient of my phone call be able to hear me? Please see attachment.  The internal phone by TigerJet is part of their software and I just noticed it.
Thanks again
Screen-Shot.jpg
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Author Comment

by:camtz
ID: 40340744
Just to follow up, I just called my cell number and the cell rang.  I answer and spoke into the computer and I heard my voice with an eco coming from the computer speakers but could not hear anything from the cell phone.
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LVL 70

Accepted Solution

by:
Merete earned 500 total points
ID: 40340760
Thankyou camtz I have never heard of magic Jack.
Does it give you a virtual audio device?
I'll research it
I see it is  either a mobile device
http://www.magicjack.com/useMobile.html
or a voip  voice over ip device USB?
http://www.magicjack.com/index.html
So I took a look at the how it works, we can cover this first if you like.
http://www.magicjack.com/how-it-works.html
First thing I notice is that they are using magicJack desktop application << 
Here is a list of How to Use Magic Jack Videos
choose one that reflects your situation
seeing it in action may help you a lot and myself as we'll be on the same page so to speak. Did you create an account?
rightclick the first video and open in new tab.  this YTB video
Step-by-Step instructions how to use the MagicJack Plus device with a computer.
MagicJack Plus makes it simple and easy for you to make unlimited phone calls to U.S and Canada.
Then you can close that and go back to the next video open in new tab and watch it. Let me if any hit the problem as it is a way for you to check your steps.
In the second video/ he clicks on this panel I notice in here you choose headset
How To: Set Up MagicJack Plus For Use Without A Computer
http://www.youtube.com/watch?v=kIVwRUawm6A
magic JackWithout this MJ,
You can see the stereomix? in your recording?
does your Skype work ok?
You can hear and speak.
The thing is any programs that use recording and playback use your onboard sound card.
With Laptops as space is a factor, the onboard sound card shares the same ports as your mic and speakers and one may cut the other out.
We have to find how your onboard sound card is using this MJ.
Bare with me as i collect your details in my head to form an over all picture.

Ok when you rang your cell number you could hear it in your speakers but with an echo.
that echo is just a feedback as your cell phone is so close that your speakers are also picking the sound from your cell phone.
Parden my lame moment is anyone speaking to you from your cell phone?
What do you expect to hear from your cell phone?
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Author Comment

by:camtz
ID: 40341681
Thanks for that.  I looked at a couple of videos and they were very helpful.  The one take away was that in both cases, they physically used the phone and NOT THE COMPUTER to make and receive calls.  So maybe you can not use the computer itself to make calls but rather rely on a phone instead.  
Suggest we leave this open while I verify that with MJ.  Okay?
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Author Comment

by:camtz
ID: 40342234
Well I think I finally got to the bottom of this issue.  In checking with Magic Jack they said you have to use a telephone NOT THE COMPUTER to have a conversation.  Also, I talked to a friend that has one and he uses an external mic in order to use his computer.  Since I'm going to use the Network, I'm going to connect it to the router and that should make it available throughout the house.  Thanks again for your input.
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Author Closing Comment

by:camtz
ID: 40342236
Many thanks
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LVL 70

Expert Comment

by:Merete
ID: 40343025
That's great camtz, maybe we should send a youtube link to those experts of MJ to watch.
No seriously that's really good to know it's resolved.
Glad to help where I can.
Cheers
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