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Windows 7 - Micraphone

Hi, I just bought MJ and it was supposed to be an easy install but didn't turn out that way. Their own people haven't been able to figure it out.
What is happening is that I am able to make a call from my laptop, hear the dialing/ringing through my speakers and hear the person receiving the call perfectly well. The problem is that they can't hear me when I speak to the computer. I know it has to be a settings problem in the control panel/sound card but I have tested the microphone and it seems to be working fine. Does anybody have any experience with this?
Thanks

Merete

Hi camtz, you said Laptop, may I ask what brand and specs
here in is probably the problem, laptops don't have external speakers like on the rear of a tower of a desktop we have speakers socket line / in line out / mic plus a few others
You only have mic and usb
Could you check first is you have steremix enabled.
Rightclick the speaker icon on your taskbar the sound thing
go to recording you should see this stereo mix if not rightclick and show disabled devices, you need this in order to record what you hear.

Make the head phones your default device.
You may have to run the recording and playback
Where do you have the mic plugged in? Do you have external speakers or using the internal speakers?
If using the internal laptop speakers they maybe cut off when you speak.
When you post your Laptop specs brand I can further assist you.

camtz

ASKER

Thank you so much for all your input. First let me say that I was under the impression when I installed Magic Jack that I would be able to speak to the laptop as I do whenever I use Skype or other similar programs and maybe that is not the case. It just seemed to me that that is the way it would work.
My laptop is a Dell Inspiron N4110. Came with Windows 7 Home Premium, Service Pack 1.
I am familiar with the window you show. I will make the head phones my default device. I do not use a microphone nor outside speakers rather, I rely on the internal hardware that comprises the laptop. Once I make the head phone my default device, will that fix my problem? Will the recipient of my phone call be able to hear me? Please see attachment. The internal phone by TigerJet is part of their software and I just noticed it.
Thanks again
Screen-Shot.jpg

camtz

ASKER

Just to follow up, I just called my cell number and the cell rang. I answer and spoke into the computer and I heard my voice with an eco coming from the computer speakers but could not hear anything from the cell phone.

ASKER CERTIFIED SOLUTION

Merete

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camtz

ASKER

Thanks for that. I looked at a couple of videos and they were very helpful. The one take away was that in both cases, they physically used the phone and NOT THE COMPUTER to make and receive calls. So maybe you can not use the computer itself to make calls but rather rely on a phone instead.
Suggest we leave this open while I verify that with MJ. Okay?

camtz

ASKER

Well I think I finally got to the bottom of this issue. In checking with Magic Jack they said you have to use a telephone NOT THE COMPUTER to have a conversation. Also, I talked to a friend that has one and he uses an external mic in order to use his computer. Since I'm going to use the Network, I'm going to connect it to the router and that should make it available throughout the house. Thanks again for your input.

camtz

ASKER

Many thanks

Merete

That's great camtz, maybe we should send a youtube link to those experts of MJ to watch.
No seriously that's really good to know it's resolved.
Glad to help where I can.
Cheers