Solved

How to share a Terminal Server Session for remote support

Posted on 2014-09-23
4
146 Views
Last Modified: 2014-09-24
A Windows 2008 R2 Terminal Server is setup for access by remote users.
I would like to provide remote support for the remote users.
Is it possible to do a joint session so that both the user and I see the same screen/session?
If yes, how do I connect to a users session without disconnecting them?
0
Comment
Question by:stevenvel
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
4 Comments
 
LVL 3

Accepted Solution

by:
Johneil1 earned 500 total points
ID: 40340789
This link will help...done it a million times:

Monitor Terminal Server Sessions
0
 

Author Comment

by:stevenvel
ID: 40340860
Johneil1,
Thank you for the link, this helped.
To elaborate:
For example, a head office (standard) user needs to connect to a remote user's terminal session so they can conduct training on an application.
Is it possible to configure permissions assigned to a standard user in head office so they can  safely
monitor control a Terminal Server Session?
Or do think their is a big risk that the standard user can damage the Terminal Server Configuration by giving them access to Terminal Server/RDS Manager?
0
 
LVL 3

Expert Comment

by:Johneil1
ID: 40343064
stevenvel,

I would not give standard users that type of access to the terminal server. They can use join.me for free if they need to train on a system, host a session, etc...or some other free screen sharing service. It is up to you.
0
 

Author Comment

by:stevenvel
ID: 40343074
Thank you
0

Featured Post

Creating Instructional Tutorials  

For Any Use & On Any Platform

Contextual Guidance at the moment of need helps your employees/users adopt software o& achieve even the most complex tasks instantly. Boost knowledge retention, software adoption & employee engagement with easy solution.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you migrate a Terminal Server licenses server inside the 2008 server family, you can takte advantage of the build-in migration tool. If you like to migrate an older 2003 Server (and the installed client CALs) to a 2008 R2 server for example, you …
A safe way to clean winsxs folder from your windows server 2008 R2 editions
This tutorial will give a short introduction and overview of Backup Exec 2012 and how to navigate and perform basic functions. Click on the Backup Exec button in the upper left corner. From here, are global settings for the application such as conne…
This tutorial will show how to configure a single USB drive with a separate folder for each day of the week. This will allow each of the backups to be kept separate preventing the previous day’s backup from being overwritten. The USB drive must be s…

739 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question