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  • Status: Solved
  • Priority: Medium
  • Security: Public
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How to share a Terminal Server Session for remote support

A Windows 2008 R2 Terminal Server is setup for access by remote users.
I would like to provide remote support for the remote users.
Is it possible to do a joint session so that both the user and I see the same screen/session?
If yes, how do I connect to a users session without disconnecting them?
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stevenvel
Asked:
stevenvel
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1 Solution
 
Johneil1Commented:
This link will help...done it a million times:

Monitor Terminal Server Sessions
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stevenvelIT ConsultantAuthor Commented:
Johneil1,
Thank you for the link, this helped.
To elaborate:
For example, a head office (standard) user needs to connect to a remote user's terminal session so they can conduct training on an application.
Is it possible to configure permissions assigned to a standard user in head office so they can  safely
monitor control a Terminal Server Session?
Or do think their is a big risk that the standard user can damage the Terminal Server Configuration by giving them access to Terminal Server/RDS Manager?
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Johneil1Commented:
stevenvel,

I would not give standard users that type of access to the terminal server. They can use join.me for free if they need to train on a system, host a session, etc...or some other free screen sharing service. It is up to you.
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stevenvelIT ConsultantAuthor Commented:
Thank you
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