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How to share a Terminal Server Session for remote support

Posted on 2014-09-23
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Last Modified: 2014-09-24
A Windows 2008 R2 Terminal Server is setup for access by remote users.
I would like to provide remote support for the remote users.
Is it possible to do a joint session so that both the user and I see the same screen/session?
If yes, how do I connect to a users session without disconnecting them?
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Question by:stevenvel
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Johneil1 earned 500 total points
ID: 40340789
This link will help...done it a million times:

Monitor Terminal Server Sessions
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Author Comment

by:stevenvel
ID: 40340860
Johneil1,
Thank you for the link, this helped.
To elaborate:
For example, a head office (standard) user needs to connect to a remote user's terminal session so they can conduct training on an application.
Is it possible to configure permissions assigned to a standard user in head office so they can  safely
monitor control a Terminal Server Session?
Or do think their is a big risk that the standard user can damage the Terminal Server Configuration by giving them access to Terminal Server/RDS Manager?
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by:Johneil1
ID: 40343064
stevenvel,

I would not give standard users that type of access to the terminal server. They can use join.me for free if they need to train on a system, host a session, etc...or some other free screen sharing service. It is up to you.
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Author Comment

by:stevenvel
ID: 40343074
Thank you
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