Solved

How to share a Terminal Server Session for remote support

Posted on 2014-09-23
4
142 Views
Last Modified: 2014-09-24
A Windows 2008 R2 Terminal Server is setup for access by remote users.
I would like to provide remote support for the remote users.
Is it possible to do a joint session so that both the user and I see the same screen/session?
If yes, how do I connect to a users session without disconnecting them?
0
Comment
Question by:stevenvel
  • 2
  • 2
4 Comments
 
LVL 3

Accepted Solution

by:
Johneil1 earned 500 total points
ID: 40340789
This link will help...done it a million times:

Monitor Terminal Server Sessions
0
 

Author Comment

by:stevenvel
ID: 40340860
Johneil1,
Thank you for the link, this helped.
To elaborate:
For example, a head office (standard) user needs to connect to a remote user's terminal session so they can conduct training on an application.
Is it possible to configure permissions assigned to a standard user in head office so they can  safely
monitor control a Terminal Server Session?
Or do think their is a big risk that the standard user can damage the Terminal Server Configuration by giving them access to Terminal Server/RDS Manager?
0
 
LVL 3

Expert Comment

by:Johneil1
ID: 40343064
stevenvel,

I would not give standard users that type of access to the terminal server. They can use join.me for free if they need to train on a system, host a session, etc...or some other free screen sharing service. It is up to you.
0
 

Author Comment

by:stevenvel
ID: 40343074
Thank you
0

Featured Post

Use Case: Protecting a Hybrid Cloud Infrastructure

Microsoft Azure is rapidly becoming the norm in dynamic IT environments. This document describes the challenges that organizations face when protecting data in a hybrid cloud IT environment and presents a use case to demonstrate how Acronis Backup protects all data.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Sometimes drives fill up and we don't know why.  If you don't understand the best way to use the tools available, you may end up being stumped as to why your drive says it's not full when you have no space left!  Here's how you can find out...
A safe way to clean winsxs folder from your windows server 2008 R2 editions
This tutorial will show how to push an installation of Backup Exec to an additional server in both 2012 and 2014 versions of the software. Click on the Backup Exec button in the upper left corner. From here, select Installation and Licensing, then I…
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …

828 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question