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How can remove the virus ?

Posted on 2014-09-23
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Last Modified: 2014-10-04
Dear Expert
After i downloaded some software, there are often video show in right bottom of my PC screen. Please see the picture in attachment. Any experts can give some suggestion to remove it ? Thank you.
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Question by:EESky
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Expert Comment

by:John Hurst
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Look in Programs and Features and see if you can find the program and uninstall it.

Find, download and install Process Explorer from Microsoft. Run it. Look at the Explorer tree on the left side. Are there any alphanumeric processes running?  If so, kill them, and do NOT restart. Get Malwarebytes and run it to eliminate viruses and malware. Restart after it has finished.

Even if no rogue processes, run Malwarebytes anyway. It is a top notch added malware removal program on top of your existing A/V application.
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by:EESky
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Thank you so much for your fast reply. I found several application installed in my PC !
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by:EESky
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Thank you so much for your fast reply. I found several application installed in my PC. After I uninstalled them, the video disappear again. but there is still a problem there. which is new screen appearing (please see it in attachment after i clicked anywhere on my pc screen.
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by:EESky
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Thank you so much for your fast reply. I found several application installed in my PC. After I uninstalled them, the video disappear again. but there is still a problem there. which is new screen appearing (please see it in attachment) after i clicked anywhere on my pc screen.aaaaaa
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by:John Hurst
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Please look for rogue processes as I described above, and please use Malwarebytes to scan.
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Expert Comment

by:aadih
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Also worth a try is to restore your your system to an earlier time before the rogue programs got installed.
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by:EESky
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@John Hurst, thank you for your reply. You mentioned to kill alphanumeric processes running. After i install and run process explore, there are a lot application running. which one are alphanumeric processes in left ?
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John Hurst earned 500 total points
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That alphanumeric process is probably under Explorer.  Yes, Kill the process.

Now do NOT restart, but run Malwarebytes. That should start removing malware. Remove all that you can, and only then close out everything and restart.
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by:John Hurst
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@EESky  - Thank you and I was happy to help.
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