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Cisco SPA502G IP phone - How to dial from PC?

Posted on 2014-09-24
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Last Modified: 2014-10-12
Hi Experts,
Is it possible to dial outbound calls on my Cisco IP SPA502G, initiated from my PC.

I'm not after a softphone because phone needs to be functional when PC is turned off.

More like, after a cheapish software tool that tells the phone to dial xyz

Many thanks for any tips.
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Question by:TreadStone_IT
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José Méndez earned 2000 total points
ID: 40343184
What you need is called "CTI Control", and I wouldn expect much support for it on such phone model. The enterprise class phones like the 79xx and other high end devices do have this kind of support. Now, there seems to be a way to control the phone using XML encoded within the SIP signaling:

https://supportforums.cisco.com/discussion/11163401/what-attendant-console-pc-applications-work-spa-502-spa9000-spa400

That is one way you could achieve this. But like cheapish software, my answer is no, there is not. Fundamentally because of the complexity of remote controlling the device, that is definitely not a cheap-to-accomplish task.
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Assisted Solution

by:José Méndez
José Méndez earned 2000 total points
ID: 40343185
Have a look at this doc, there is a section called " User Management and CTI Controlled Devices ":

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/5_0_1/ccmsys/ccmsys/a08cti.html
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Author Closing Comment

by:TreadStone_IT
ID: 40376340
Thanks for your responses folks. Issue was placed in the too hard basket. I have shared the points on the resolution.
many thanks to you both who replied
best wishes
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