Solved

Cisco SPA502G IP phone - How to dial from PC?

Posted on 2014-09-24
3
594 Views
Last Modified: 2014-10-12
Hi Experts,
Is it possible to dial outbound calls on my Cisco IP SPA502G, initiated from my PC.

I'm not after a softphone because phone needs to be functional when PC is turned off.

More like, after a cheapish software tool that tells the phone to dial xyz

Many thanks for any tips.
String
0
Comment
Question by:TreadStone_IT
  • 2
3 Comments
 
LVL 20

Accepted Solution

by:
José Méndez earned 500 total points
ID: 40343184
What you need is called "CTI Control", and I wouldn expect much support for it on such phone model. The enterprise class phones like the 79xx and other high end devices do have this kind of support. Now, there seems to be a way to control the phone using XML encoded within the SIP signaling:

https://supportforums.cisco.com/discussion/11163401/what-attendant-console-pc-applications-work-spa-502-spa9000-spa400

That is one way you could achieve this. But like cheapish software, my answer is no, there is not. Fundamentally because of the complexity of remote controlling the device, that is definitely not a cheap-to-accomplish task.
0
 
LVL 20

Assisted Solution

by:José Méndez
José Méndez earned 500 total points
ID: 40343185
Have a look at this doc, there is a section called " User Management and CTI Controlled Devices ":

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/5_0_1/ccmsys/ccmsys/a08cti.html
0
 

Author Closing Comment

by:TreadStone_IT
ID: 40376340
Thanks for your responses folks. Issue was placed in the too hard basket. I have shared the points on the resolution.
many thanks to you both who replied
best wishes
String
0

Featured Post

Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Article by: user_n
How Sip Phone (User Agent) works and communicates with sip servers 1.  There is a sip server and a sip registrar.  The sip server and sip registrar can be one server or two different servers. The sip registrar is the server on which it is record…
I recently purchased a Bluetooth headset called the Music Jogger (model BSH10). The control buttons on it look like this: One of my goals is to use it as the microphone and speakers for Skype calls. In that respect, it works well. However, I …
Nobody understands Phishing better than an anti-spam company. That’s why we are providing Phishing Awareness Training to our customers. According to a report by Verizon, only 3% of targeted users report malicious emails to management. With compan…

831 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question