Solved

Cisco SPA502G IP phone - How to dial from PC?

Posted on 2014-09-24
3
617 Views
Last Modified: 2014-10-12
Hi Experts,
Is it possible to dial outbound calls on my Cisco IP SPA502G, initiated from my PC.

I'm not after a softphone because phone needs to be functional when PC is turned off.

More like, after a cheapish software tool that tells the phone to dial xyz

Many thanks for any tips.
String
0
Comment
Question by:TreadStone_IT
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 20

Accepted Solution

by:
José Méndez earned 500 total points
ID: 40343184
What you need is called "CTI Control", and I wouldn expect much support for it on such phone model. The enterprise class phones like the 79xx and other high end devices do have this kind of support. Now, there seems to be a way to control the phone using XML encoded within the SIP signaling:

https://supportforums.cisco.com/discussion/11163401/what-attendant-console-pc-applications-work-spa-502-spa9000-spa400

That is one way you could achieve this. But like cheapish software, my answer is no, there is not. Fundamentally because of the complexity of remote controlling the device, that is definitely not a cheap-to-accomplish task.
0
 
LVL 20

Assisted Solution

by:José Méndez
José Méndez earned 500 total points
ID: 40343185
Have a look at this doc, there is a section called " User Management and CTI Controlled Devices ":

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/5_0_1/ccmsys/ccmsys/a08cti.html
0
 

Author Closing Comment

by:TreadStone_IT
ID: 40376340
Thanks for your responses folks. Issue was placed in the too hard basket. I have shared the points on the resolution.
many thanks to you both who replied
best wishes
String
0

Featured Post

Forrester Webinar: xMatters Delivers 261% ROI

Guest speaker Dean Davison, Forrester Principal Consultant, explains how a Fortune 500 communication company using xMatters found these results: Achieved a 261% ROI, Experienced $753,280 in net present value benefits over 3 years and Reduced MTTR by 91% for tier 1 incidents.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
QOS for Voice 4 231
VOIP Setup through a Watchguard BOVPN 4 105
Free PBX 3 93
How to change the IP address of Cisco CUCM Publisher 2 74
Every year the snow affects people and businesses. According to the Federation of Small Businesses (FSB), in 2009, UK businesses lost an estimated £1.2bn (http://news.bbc.co.uk/1/hi/business/7864804.stm) because of bad weather. This article was c…
If your business is like most, chances are you still need to maintain a fax infrastructure for your staff. It’s hard to believe that a communication technology that was thriving in the mid-80s could still be an essential part of your team’s modern I…

749 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question