Cisco 3700i - Have you seen this (white light) behavior, if so, HELP!

Posted on 2014-09-24
Medium Priority
Last Modified: 2014-10-12
Hello all,

I really hope you can help. Our campus has approximately 1500 Cisco access points and we are currently putting in a lot of Cisco Aironet 3700i access points. The other day however, I found a couple that are behaving strangely.

The LED on the APs is either a solid white light or, on some, a flashing white light (see attached picture), this light is definitely NOT the normal blue. I have looked on:


The white light is not a listed behaviour.

I cannot connect using a serial cable, so I cannot do anything regarding a CLI style reset, and also the hard reset of holding mode for 20 seconds whilst applying power is also not having any effect. The light just stays white and the AP inaccessible.

It has been test powered in 2 PoE switches and 2 PoE+ switches, I have also tried using a power injector. Power source doesn't seem to make a difference. If any of you have seen this before, or have any ideas, I would very much appreciate some wisdom.

Thanks in advance

Question by:Divvy1001
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LVL 46

Expert Comment

by:Craig Beck
ID: 40343924
There was a bug ID for this with 3500 and 1260 APs.

I know you say you can't connect via console, but it may help if you install a new version of the CAPWAP code, or a recovery image on the affected APs.

Author Comment

ID: 40344000

I will take a look into the 3500i issue and see if it is similar. A few of the threads on that issue showed that people could stop the white light with a port bounce. No such joy here.

How would you go about using a recovery image or new code? I cant find anyway to get an image installed, so any ideas on the "how to" would be great....

I think a TAC case is going to be my best option... See if I can RMA.

LVL 46

Expert Comment

by:Craig Beck
ID: 40344086
To use the recovery code you can do it two ways...

1] Downgrade the AP to IOS, then install the recovery image via TFTP.
2] Use the recovery procedure...

Reverting to a Previous Release (Using the MODE Button and a TFTP Server)

Step 1 Configure the PC on which your TFTP server software runs with a static IP address in the range of to

Step 2 Make sure that the PC contains the access point image file (such as c1200-k9w7-tar.123-7.JA.tar for a 1200 series access point) in the TFTP server folder and that the TFTP server is activated.

Step 3 Rename the access point image file in the TFTP server folder to c1200-k9w7-tar.default for a 1200 series access point.

Step 4 Connect the PC to the access point using a Category 5 (CAT5) Ethernet cable.

Step 5 Disconnect power from the access point.

Step 6 Press and hold the MODE button while you reconnect power to the access point.

Note The MODE button on the access point must be enabled. Follow the steps in the "Disabling the Reset Button on Access Points Converted to Lightweight Mode" section to select the status of the access point MODE button.
Step 7 Hold the MODE button until the status LED turns red (approximately 20 to 30 seconds), and release the MODE button.

Step 8 Wait until the access point reboots as indicated by all LEDs turning green followed by the Status LED blinking green.
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Author Comment

ID: 40344167
Thanks for the detailed reply, but as i mentioned in my original post, I cannot do that as "the hard reset of holding mode for 20 seconds whilst applying power is also not having any effect".

It was a good suggestion, but I've already ruled that out.
LVL 46

Expert Comment

by:Craig Beck
ID: 40344246
That's why (in my first post) I said...
I know you say you can't connect via console, but it may help if you install a new version of the CAPWAP code, or a recovery image on the affected APs.
The way I see it is this...

You want to RMA the APs.  In order to do that you have to physically take them down.  At this point, what stops you from accessing the CLI via console, apart from not physically being there do actually do it?

The MODE button has to be held for at least 30s for the AP to automatically initiate the recovery process.  The 20s intervention only helps where you want to break the boot-sequence.

Author Comment

ID: 40344315
I think we are going in circles.

I have taken the APs down, they are on my desk. Yet still I can not use the console OR install an image using tftpd and i held the MODE button for a good 30 seconds as well (i should have been more specific about times). I put this question on a forum because I have tried the obvious steps and it isn't one or other, neither method works.

I understand that you have to point the steps out, to make sure I have tried them, but be assured that I have.

I just wondered if anyone knew something I hadn't tried.

I think it is time to RMA.

Cheers for the contributions.
LVL 79

Accepted Solution

lrmoore earned 2000 total points
ID: 40347613
I have seen this and the only option is rma. They carry a lifetime  warranty, and process is a lot less time consuming than trying to continue troubleshooting.

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