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Extensible Authentication Protocol (EAP) hard freezing window 7 laptop on boot

Posted on 2014-09-24
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Last Modified: 2014-09-26
My laptop is stuck I have found that the windows service Extensible Authentication Protocol (EAP) is the trouble maker in this case. found this through disabling services through msconfig. I have tried all restore points to no fix.

any help is Appreciated!
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Question by:walkman48
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Expert Comment

by:Merete
ID: 40343158
The Extensible Authentication Protocol (EAP) is a protocol for wireless networks that expands on authentication methods used by the Point-to-Point Protocol (PPP), a protocol often used when connecting a computer to the Internet.

What do you mean by Laptop is  stuck walkman48 you have boot?

Does your laptop have a switch or button to turn on/off wireless access?  
Do you have a hardware failure?
Can you boot to safemode?
Take a look here
Unable to connect to wireless networks on Windows 7 Enterprise laptop. Unable to start WLAN AutoConfig service. "Error 1068: The dependency service or group failed to start."
http://answers.microsoft.com/en-us/windows/forum/windows_7-networking/unable-to-connect-to-wireless-networks-on-windows/77d51cf9-4d3c-46ca-91d2-c922ba616492
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Author Comment

by:walkman48
ID: 40343942
Thank you for your reply!

Sorry for the vague description

Here is what I have

1. Laptop would boot up then lock up hard no mouse no hard drive activity "stuck"

2. figured out through safemode that the microsoft service Extensible Authentication Protocol is the reason for the lock up and have disabled it through msconfig.

3. laptop will boot now but no network connection due to EAP being switched off.

4. I have tried the EAP.txt reg link found in your link above to no avail when I ran it I got an error that stated some services or keys were in use so update could not continue

So I am looking for a fix for the issue with EAP  in the link you gave it stated upgrading to windows 7 as an option??? I have windows 7 not sure of that step?
have backed up my pc and willing to try but I have windows 7 already and I have the hp 64 bit RTM disk but would like to go the easiest rout possible.
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Accepted Solution

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Merete earned 500 total points
ID: 40344005
I think what they mean by that is to reinstall windows 7 using the upgrade option?
Still if it was a failing wireless card may explain the no boot.
Anything you can add? when did this start?
Could you provide any events errors, also go to your search type in reli and wait a minute then at the top is the reliability monitor, what is the reports, you can click on any of the red x's
We have a couple of questions same similar but the asker abandoned the question so we don't really have a decisive answer or solution.
The suggestion from ded9  that tweeks my attention was the idea to rename the registry key and download a new one, but as it was never tested might be worth a shot as that's a simple route, he has provided the new reg key to try but luckily I I checked it and it's for a 32 bit
Edited:
Seems a solution here follow the steps>>
Unable to start WLAN AutoConfig and EAP services
This issue can occur if the service is corrupted. Please perform the following steps to troubleshoot the issue.
You will be asked to download the EAP.txt file and save your current reg by exporting the first then download new one, follow their steps
 but also add
Run CMD as Admin...
netsh winsock reset catalog
netsh int ipv4 reset "c:\reset.log"
netsh int ipv6 reset "c:\reset.log"

http://social.technet.microsoft.com/Forums/windows/en-US/f9b835f2-c2da-43b9-883f-2b2a157c3921/unable-to-start-wlan-autoconfig-and-eap-services?forum=w7itpronetworking
Good Luck
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Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

 
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Author Comment

by:walkman48
ID: 40345944
Well I have some successful results to share.
your tip Still if it was a failing wireless card may explain the no boot. got me thinking.
so I simply reseated the wireless card on the laptop and re enabled the EAP through msconfig and It is now up and running.
once again the KISS (Keep it simple stupid) jumps up and says hello! HA
I Will keep an eye on it if it dies then i will replace.
Thanks for your help!
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Author Closing Comment

by:walkman48
ID: 40345946
Thanks!!!
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Expert Comment

by:Merete
ID: 40346173
Wow that's terrific walkman48
I wasn't sure if you could reseat a laptop network card.
I love that saying too K.I.S.S it's in my profile as Keeping IT Simple Science.
Awesome and glad I could help
cheers
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