Solved

Need to delete a folder in Temporary Internet files/Low/Content.IE5 but too big to delete with normal delete methods

Posted on 2014-09-24
7
4,036 Views
Last Modified: 2014-09-30
I have a system with Windows Vista Home Prem 32 bit.

The c:\Users\<user name>\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5 folder
has a sub folder  (HHQLRLW) I can not delete and it is slowing down any Virus scans (and do not want to exclude from scans).  Let's

It probably has over 85,000 .js, html and other files.  System likely had Malware on it but is now clean but can not delete this folder.

I tired deleting from IE 9 (installed) by clearing or moving Temp folder but does not do anything to get rid of this folder at all with it's massive files messing up the virus full scans.

I have been able to boot up and scan the system with AVG and it is clean of Malware.  Just need this folder deleted as listed.

I have tried various ways but when I try and delete that subfolder (HHQLRLW in my case) it sites there "Calculating" for hours, days and never comes back.

I have tried booted up on 3rd party tool (Spotmau) running Win PE env. to delete but same issue.

I have tried command line delete command "del * /A:H /S" but that also never works or completes.  

There must be a simple, and quick, way to delete this folder and all it's contents.

Any help is appreciated.

Thanks,
0
Comment
Question by:rdwolf
7 Comments
 
LVL 44

Accepted Solution

by:
Darr247 earned 300 total points
ID: 40341901
Copy and Paste this string into the address bar of Windows Explorer (not Internet Explorer):

%userprofile%\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\HHQLRLW

and hit Enter.
That should open the folder for you... then on the right select a few hundred files at a time, hold down a Shift key and press the Delete key (that deletes without sending them to the Recycle folder). You'll probably have to answer Yes to a delete prompt, too. After you repeat that process a few dozen times you should be able to go up a level and delete the folder.
0
 
LVL 44

Assisted Solution

by:Darr247
Darr247 earned 300 total points
ID: 40341928
That's assuming

rd /S /Q "%userprofile%\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\HHQLRLW"

from a normal command prompt didn't work (the quotes are required to get past the spaces in the folder names).
0
 
LVL 92

Assisted Solution

by:nobus
nobus earned 100 total points
ID: 40343324
you can also delete the files  when booted from the install cd, or use unlocker - as described here :
http://www.geeksaresexy.net/2007/06/04/how-to-delete-an-undeletable-file/
0
Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

 

Author Comment

by:rdwolf
ID: 40343744
None of the methods suggested have worked.

Can not go into folder and select a few hundred files at a time and delete a few dozen times as it does not respond to selections and takes forever even to delete 15 files..   Tried same method from boot up PE Environment with same problems.

The "rd /S /Q "..." folder name ran all night and never returned or did anything.

nobus: The unlocker  and other tools did not work either.  

Also, tried Malwarebytes File Assassin but that did not work.

Stuck, any other ideas from anyone?
0
 
LVL 44

Assisted Solution

by:Darr247
Darr247 earned 300 total points
ID: 40343928
From an elevated command prompt (right-click Command Prompt in the menu and choose Run as administrator, then answer Yes to the UAC prompt), run
chkdsk c: /R /X
then reboot and let chkdsk finish. That process could take many hours, by the way.
0
 
LVL 24

Assisted Solution

by:Lionel MM
Lionel MM earned 100 total points
ID: 40343945
try this
1. Create an empty folder
2. run robocopy c:\EmptyFolder "c:\Users\<user name>\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\HHQLRLW" /mir /s
That will mirror the folder to the empty one and in effect make it empty too--works like a charm
0
 

Author Closing Comment

by:rdwolf
ID: 40353785
All good suggestions. Thanks
0

Featured Post

Use Case: Protecting a Hybrid Cloud Infrastructure

Microsoft Azure is rapidly becoming the norm in dynamic IT environments. This document describes the challenges that organizations face when protecting data in a hybrid cloud IT environment and presents a use case to demonstrate how Acronis Backup protects all data.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
How to record audio from input sources to your PC – connected devices, connected preamp to record vinyl discs, streaming media, that play through your audio card: Vista, Windows 7, Windows 8, Windows 8.1 and Windows 10 – both 32 bit & 64.
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …
Get a first impression of how PRTG looks and learn how it works.   This video is a short introduction to PRTG, as an initial overview or as a quick start for new PRTG users.

776 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question