Solved

HP Laserjet Enterprise 600 M603XH printer errors

Posted on 2014-09-24
3
514 Views
Last Modified: 2014-10-25
I have a problem that has recently started and I can't get it resolved. A customer must print from a web site (RiskMeter Online Report) to this HP Laserjet Enterprise 600 M603XH printer. She has been able to do this successfully in the past but recently the output is cut off on the right hand side so she doesn't get the entire page. Even if we change to Landscape instead of Portrait the same thing happens. There is a second sheet that prints with a PCL XL error. It says -

Subsystem:    GE_VECTOR

Error:    GEEmptyClipPath       Warning:        IllegalMediaSize

She is using the same size paper she has always used and other jobs print just fine.

Please advise.

Thank you!

Robert
0
Comment
Question by:RobertEhinger
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 38

Expert Comment

by:hdhondt
ID: 40342996
PCL XL errors are often very hard to fix.

IllegalMediaSize means "The values for MediaSize or CustomMediaSize or CustomMediaSizeUnits are out of range for the current device." What size paper does the website try to print on? Start by checking that the paper size used in the printer (as reported on its front panel or web interface) matches the one selected in the driver and in the browser's Page Setup. You can also try a different browser to see if that helps.

If none of the above fixes the problem, the easiest way may be to replace the PCL6 driver with either PCL5 or PostScript. Try downloading either of them from here to see if that fixes the problem.
0
 

Accepted Solution

by:
RobertEhinger earned 0 total points
ID: 40384061
I was unable to resolve the problem with any of the above suggestions.

What I did was download Firefox and she is able to print successfully using that browser.
0
 

Author Closing Comment

by:RobertEhinger
ID: 40403750
Installing Firefox solved the problem.
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to solve seemingly unsolvable printer issues. Users sometimes run into printing issues where all the normal steps do not seem to work. Well the steps below can show users how to take one extra step beyond the normal steps needed to remove old…
Printers have changed substantially in the last 30 or so years, not just in technical capabilities but in cost and usage as well.  Printers were originally used for interfacing with the operator, not necessarily for printing copy or pictures. In …
The Email Laundry PDF encryption service allows companies to send confidential encrypted  emails to anybody. The PDF document can also contain attachments that are embedded in the encrypted PDF. The password is randomly generated by The Email Laundr…
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…

738 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question