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HP Laserjet Enterprise 600 M603XH printer errors

Posted on 2014-09-24
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Last Modified: 2014-10-25
I have a problem that has recently started and I can't get it resolved. A customer must print from a web site (RiskMeter Online Report) to this HP Laserjet Enterprise 600 M603XH printer. She has been able to do this successfully in the past but recently the output is cut off on the right hand side so she doesn't get the entire page. Even if we change to Landscape instead of Portrait the same thing happens. There is a second sheet that prints with a PCL XL error. It says -

Subsystem:    GE_VECTOR

Error:    GEEmptyClipPath       Warning:        IllegalMediaSize

She is using the same size paper she has always used and other jobs print just fine.

Please advise.

Thank you!

Robert
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Question by:RobertEhinger
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Expert Comment

by:hdhondt
ID: 40342996
PCL XL errors are often very hard to fix.

IllegalMediaSize means "The values for MediaSize or CustomMediaSize or CustomMediaSizeUnits are out of range for the current device." What size paper does the website try to print on? Start by checking that the paper size used in the printer (as reported on its front panel or web interface) matches the one selected in the driver and in the browser's Page Setup. You can also try a different browser to see if that helps.

If none of the above fixes the problem, the easiest way may be to replace the PCL6 driver with either PCL5 or PostScript. Try downloading either of them from here to see if that fixes the problem.
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RobertEhinger earned 0 total points
ID: 40384061
I was unable to resolve the problem with any of the above suggestions.

What I did was download Firefox and she is able to print successfully using that browser.
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Author Closing Comment

by:RobertEhinger
ID: 40403750
Installing Firefox solved the problem.
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