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QNAP can't save modified file (in use)

Posted on 2014-09-24
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Last Modified: 2014-10-11
Hi

A client has been using a QNAP TS-469L (f/W: 4.1.0) for over a year now and recently, for no apparent reason, he can't save modified files.

If he opens a Word, or other editable file that is residing on the QNAP volume, modifies its contents and then tries to save it, Windows announces that the file is being used by another application and refuses to save it.

This is the case for all workstations.

I tried copying a from the QNAP to the users desktop, and then back again; same error, it won't overwrite the original file

I have opened a ticket with QNAP but thought someone might have already come across this situation

Any ideas ?

thanks
yann
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Question by:Yann Shukor
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Expert Comment

by:noci
ID: 40343715
is anything of the folloing true:
- disk full?
- quota depleted?

in either case no new data can be written. Quota would be user centric, disk full would be generic.
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Author Comment

by:Yann Shukor
ID: 40343718
well no and no
and besides, the users can save their file under a different name
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Accepted Solution

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Yann Shukor earned 0 total points
ID: 40351820
Apparently it is solely linked to PDF files
If the user closes all the explorer windows, he:she can then save & overwrite the source PDF file
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Expert Comment

by:noci
ID: 40353476
hm. almost sounds like a hidden app window is still blocking those files.
or maybe some preview functionality?

Not sure though. I have a QNAP, but no windows systems available.
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Author Closing Comment

by:Yann Shukor
ID: 40374622
In fact it was the windows Explorer's preview pane that was locking the PDF files
Windows requires Acrobat reader to preview PDFs and therefore the file is considered 'open' by the acrobat module
All works corerectly once you disable the preview pane
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