Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

QNAP can't save modified file (in use)

Posted on 2014-09-24
5
579 Views
Last Modified: 2014-10-11
Hi

A client has been using a QNAP TS-469L (f/W: 4.1.0) for over a year now and recently, for no apparent reason, he can't save modified files.

If he opens a Word, or other editable file that is residing on the QNAP volume, modifies its contents and then tries to save it, Windows announces that the file is being used by another application and refuses to save it.

This is the case for all workstations.

I tried copying a from the QNAP to the users desktop, and then back again; same error, it won't overwrite the original file

I have opened a ticket with QNAP but thought someone might have already come across this situation

Any ideas ?

thanks
yann
0
Comment
Question by:Yann Shukor
  • 3
  • 2
5 Comments
 
LVL 40

Expert Comment

by:noci
ID: 40343715
is anything of the folloing true:
- disk full?
- quota depleted?

in either case no new data can be written. Quota would be user centric, disk full would be generic.
0
 

Author Comment

by:Yann Shukor
ID: 40343718
well no and no
and besides, the users can save their file under a different name
0
 

Accepted Solution

by:
Yann Shukor earned 0 total points
ID: 40351820
Apparently it is solely linked to PDF files
If the user closes all the explorer windows, he:she can then save & overwrite the source PDF file
0
 
LVL 40

Expert Comment

by:noci
ID: 40353476
hm. almost sounds like a hidden app window is still blocking those files.
or maybe some preview functionality?

Not sure though. I have a QNAP, but no windows systems available.
0
 

Author Closing Comment

by:Yann Shukor
ID: 40374622
In fact it was the windows Explorer's preview pane that was locking the PDF files
Windows requires Acrobat reader to preview PDFs and therefore the file is considered 'open' by the acrobat module
All works corerectly once you disable the preview pane
0

Featured Post

Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

For many of us, the  holiday season kindles the natural urge to give back to our friends, family members and communities. While it's easy for friends to notice the impact of such deeds, understanding the contributions of businesses and enterprises i…
Is your phone running out of space to hold pictures?  This article will show you quick tips on how to solve this problem.
This video teaches viewers how to encrypt an external drive that requires a password to read and edit the drive. All tasks are done in Disk Utility. Plug in the external drive you wish to encrypt: Make sure all previous data on the drive has been …
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…

860 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question