Solved

Office 2013 - Outlook Locks Up Everytime "Save & Send" Is Used

Posted on 2014-09-25
5
509 Views
Last Modified: 2014-09-30
Hi Experts

I have an issue with Office 2013, we have it installed on standard fat clients, but also in a VMWare View environment, and we are experiencing the same issue in both scenarios.

No matter what Office application is used, when a user chooses "Save & Send" or "Share By Email", the email is generated on screen, with the file as an attachment, but then Outlook and the eMail lock up and cant be sent, the only way out is to end Outlook with task manager.

This is happening for every user, no matter which environment they are working on.

All users have the following:

Windows 7 Enterprise 64 Bit
Office 2013 32 Bit
Outlook  connected to Exchange 2013
All in Active Directory/Group Policy environment

Can anyone help, or point me to what may be causing this please?

Thanks Jon
0
Comment
Question by:Jon C
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 13

Expert Comment

by:Rizzle
ID: 40343675
Hi Jon,

If you dont mind me asking but have you tried an install of Office 2010 32Bit and then try the same feature to see if the actual install or something exchange related that maybe causing this? I appreciate you have it installed on a number of clients/VM's but it will help us narrow down the cause. Also has an install of Office 2013 64bit been tried?
0
 

Author Comment

by:Jon C
ID: 40344064
Hi

Thanks for your reply

I have tried both options with 32 and 64 bit but it hasn't solved the issue

Thanks

Jon
0
 
LVL 13

Expert Comment

by:Rizzle
ID: 40344406
So the issue occurs on both Office 2010/2013 32&64Bit?

If so then there maybe a bigger issue with your Exchange environment.
0
 
LVL 13

Accepted Solution

by:
Rizzle earned 500 total points
ID: 40344442
Have you got any GPOs being applied to control anything within Outlook or the Office suite?
0
 

Author Closing Comment

by:Jon C
ID: 40353318
Thanks

It was a GPO that was set to not use Cache (Use online mode) that wasn't applying correctly, therefore all VDI desktops were using Cache Mode which caused the issue

When the GPO was recreated and Outllook was used online it solved the issue

Thanks
0

Featured Post

Salesforce Made Easy to Use

On-screen guidance at the moment of need enables you & your employees to focus on the core, you can now boost your adoption rates swiftly and simply with one easy tool.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to get Spreadsheet Compare 2016 working with the 64 bit version of Office 2016
You need to know the location of the Office templates folder, so that when you create new templates, they are saved to that location, and thus are available for selection when creating new documents.  The steps to find the Templates folder path are …
Access reports are powerful and flexible. Learn how to create a query and then a grouped report using the wizard. Modify the report design after the wizard is done to make it look better. There will be another video to explain how to put the final p…
Many functions in Excel can make decisions. The most simple of these is the IF function: it returns a value depending on whether a condition you describe is true or false. Once you get the hang of using the IF function, you will find it easier to us…

729 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question