Solved

Internet Explorer Enterprise Mode

Posted on 2014-09-25
1
982 Views
Last Modified: 2014-10-08
We have recently made the jump to IE11 (from IE9) and are using Enterprise Mode to render previously incompatible websites in an IE8 emulation mode.  We have 25 sites in our 'sites.xml' config file and have applied the necessary registry keys to (a) enable EM and (b) direct the browser to the sites list.  This all works perfectly well except when browsing our CRM site (we use web-based Lexus Nexus InterAction).

Generally, the home page will always render correctly but when attempting to 'add an activity' to a contact, the popup window which appears seems to throw the browser out of Enterprise Mode.  The result is the text boxes and layout distorts and eventually the browser locks up and has to be killed in Task Manager.

Thereafter, when IE is next opened the Enterprise Mode fails to start.  It can be switched on manually from the Tools menu but this only temporarily activates it for the current page, it doesn't seem to force the browser to re-evaluate the sites list and start working properly again.  Selecting Tools | Options | Advanced | Reset in the browser then closing and re-opening it, will re-invoke Enterprise Mode.  It will continue working correctly until the InterAction site is browsed again.

Has anyone experienced issues like this with Enterprise Mode, in particular in a legal environment using InterAction?

We are using Windows 7 x64 clients in a Citrix XenDesktop (non-persistent) environment with AppSense to apply application settings and retain user personalisation, in lieu of roaming profiles.  I have applied the necessary AppSense exclusions for Internet Explorer (prior to this, EM was not working at all).
0
Comment
Question by:mills-reeve
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
1 Comment
 
LVL 1

Accepted Solution

by:
mills-reeve earned 0 total points
ID: 40367779
This has been resolved by enabling Enterprise Mode in HKCU not HKLM.  MS documentation suggests HKCU for the current user or HKLM for all users.  We are using XenDesktop non-persistent PCs with AppSense so I used the HKLM registry key in a process start event for Internet Explorer.  I think this may be why it kept dropping out intermittently.  Since applying the key in HKCU instead, it has remained stable.
0

Featured Post

Instantly Create Instructional Tutorials

Contextual Guidance at the moment of need helps your employees adopt to new software or processes instantly. Boost knowledge retention and employee engagement step-by-step with one easy solution.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If your app took Google’s lash recently, here are the 5 most likely reasons.
There are many software programs on offer that will claim to magically speed up your computer. The best advice I can give you is to avoid them like the plague, because they will often cause far more problems than they solve. Try some of these "do it…
The view will learn how to download and install SIMTOOLS and FORMLIST into Excel, how to use SIMTOOLS to generate a Monte Carlo simulation of 30 sales calls, and how to calculate the conditional probability based on the results of the Monte Carlo …
The viewer will learn how to successfully download and install the SARDU utility on Windows 8, without downloading adware.

724 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question