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Error 1720. There is a problem with this Windows Installer Package.

Posted on 2014-09-25
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Last Modified: 2015-10-31
When installing GFI Mail Essentials 2014 on my Windows 2003 server, I get an error message "Error 1720. There is a problem with this Windows Installer Package. A script required for this install to complete could not be run. Contact your support personnel or package vendor."

I have tried installing a updated Windows Installer and also Windows Script. GFI says the issue is with windows but they have no idea on how to resolve it. Any help would be appreciated.
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Question by:P Hurdle
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by:pgm554
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by:ComputerTechie
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I would start with windows installer logging

http://support2.microsoft.com/kb/2545723

Then install cleaner tool
http://support.microsoft.com/kb/290301

Then install a current version of the windows installer.
http://www.microsoft.com/en-us/download/details.aspx?id=8483

Also make sure the account you using is the administrator account and not an admin account if possible. Sometimes admin accounts do not have enough rights.

Then try to install again if it fail again you have a log to see where it at.

CT
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by:P Hurdle
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The install cleaner is no longer available. The "Fix it" they provide is not support by Windows 2003 Server. I have already tried installing the current version of Windows Installer.

Thanks
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by:pgm554
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Having been there and done that,you have a stuck install of some sorts.
The .net solution is probably your best bet.
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by:Davis McCarn
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The error means that a script could not be run and does not indicate .NET or installer problems.  GFI's own page says to run regsvr32 scrrun.dll in a CMD prompt to fix it.
http://www.gfi.com/support/products/gfi-mailessentials/Error-Error-1720-There-is-a-problem-with-this-Windows-Installer-package-ActiveX-component-can-t-create-object
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by:P Hurdle
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I ran the regsvr32 command successfully but it did not resolve the issue. Have tried uninstalling and reinstalling .net as well.
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by:Davis McCarn
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Try installing the latest version of Windows Scripting: http://www.microsoft.com/en-us/download/details.aspx?id=10889
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P Hurdle earned 0 total points
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GFI Eventually was able to resolve the issue. Ugh, this wasn't fun.
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by:P Hurdle
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GFI resolve the issue.
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