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Error 1720. There is a problem with this Windows Installer Package.

Posted on 2014-09-25
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Last Modified: 2015-10-31
When installing GFI Mail Essentials 2014 on my Windows 2003 server, I get an error message "Error 1720. There is a problem with this Windows Installer Package. A script required for this install to complete could not be run. Contact your support personnel or package vendor."

I have tried installing a updated Windows Installer and also Windows Script. GFI says the issue is with windows but they have no idea on how to resolve it. Any help would be appreciated.
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Question by:P Hurdle
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9 Comments
 
LVL 30

Expert Comment

by:pgm554
ID: 40346364
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LVL 23

Expert Comment

by:ComputerTechie
ID: 40346444
I would start with windows installer logging

http://support2.microsoft.com/kb/2545723

Then install cleaner tool
http://support.microsoft.com/kb/290301

Then install a current version of the windows installer.
http://www.microsoft.com/en-us/download/details.aspx?id=8483

Also make sure the account you using is the administrator account and not an admin account if possible. Sometimes admin accounts do not have enough rights.

Then try to install again if it fail again you have a log to see where it at.

CT
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Author Comment

by:P Hurdle
ID: 40346472
The install cleaner is no longer available. The "Fix it" they provide is not support by Windows 2003 Server. I have already tried installing the current version of Windows Installer.

Thanks
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LVL 30

Expert Comment

by:pgm554
ID: 40346491
Having been there and done that,you have a stuck install of some sorts.
The .net solution is probably your best bet.
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LVL 43

Expert Comment

by:Davis McCarn
ID: 40346586
The error means that a script could not be run and does not indicate .NET or installer problems.  GFI's own page says to run regsvr32 scrrun.dll in a CMD prompt to fix it.
http://www.gfi.com/support/products/gfi-mailessentials/Error-Error-1720-There-is-a-problem-with-this-Windows-Installer-package-ActiveX-component-can-t-create-object
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Author Comment

by:P Hurdle
ID: 40352315
I ran the regsvr32 command successfully but it did not resolve the issue. Have tried uninstalling and reinstalling .net as well.
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LVL 43

Expert Comment

by:Davis McCarn
ID: 40352566
Try installing the latest version of Windows Scripting: http://www.microsoft.com/en-us/download/details.aspx?id=10889
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Accepted Solution

by:
P Hurdle earned 0 total points
ID: 40464973
GFI Eventually was able to resolve the issue. Ugh, this wasn't fun.
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Author Closing Comment

by:P Hurdle
ID: 41158948
GFI resolve the issue.
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