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Display Settings unable to adjust resolution

Posted on 2014-09-25
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Last Modified: 2014-09-26
All of the sudden a client's computer can no longer adjust the resolution and everything looks stretched.  She recently updated an older computer from Windows 8 to 8.1 but this happened several days after that update (the computer originally came with Vista, which was updated to Win 7 then Win 8.

Your assistance will be greatly appreciated,
Mags
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Question by:Mags
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7 Comments
 
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Assisted Solution

by:great_gentle_man
great_gentle_man earned 1000 total points
ID: 40345354
try updating the display drivers to latest version which is preferably compatible to windows 8 or 8.1.
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LVL 92

Accepted Solution

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nobus earned 1000 total points
ID: 40345489
it looks like another display driver was installed; so you can try updating, or roll back of that driver
it may also be needed to update other drivers, like chipset, sound, etc...
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Author Comment

by:Mags
ID: 40346132
Yellow ! on Display driver...trying to remedy now.  System restore to when they were working did not help.
Thanks,
Mags
0
Optimum High-Definition Video Viewing and Control

The ATEN VM0404HA 4x4 4K HDMI Matrix Switch supports 4K resolutions of UHD (3840 x 2160) and DCI (4096 x 2160) with refresh rates of 30 Hz (4:4:4) and 60 Hz (4:2:0). It is ideal for applications where the routing of 4K digital signals is required.

 
LVL 92

Expert Comment

by:nobus
ID: 40346156
system restore won't help if the oS was upgraded...so it looks like the display driver

post results
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Author Closing Comment

by:Mags
ID: 40346162
Tried a System Restore to 2 day ago when the video was working  Whoo...Hooo!  Old trick of uninstall the drivers and rebooting, voila!!  Back in business!!  Thanks guys!!
Mags

PS  Have an amazing day!!
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LVL 92

Expert Comment

by:nobus
ID: 40346376
i will - and tx for feedback
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LVL 2

Expert Comment

by:great_gentle_man
ID: 40347232
glad for it worked out, and thanks for feed back.
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