Iphone 3GS - Compose Email button not active

Iphone 3GS running version 7.1.2 (11D257), Model MD235B/A

I find the following:
Click Start Button.
Tap Mail Ico0n
Tap Compose Email button (at bottom of screen, a small box with a pen)
Nothing happens. It should produce the screen on which to write the email.
Any advice on this?
Michael MurphyAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

JohnBusiness Consultant (Owner)Commented:
First, turn the iPhone all the way off (Hold the top button down). Let it sit for a minute and restart. Does the button work now?

If not, you probably need to back up the phone, reset it and update it again.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
AlexiosCommented:
Hello

I think you made a mistake, It is an iPhone 4s, is that correct?

Did you drop it or hit it?
0
Michael MurphyAuthor Commented:
Thanks John. Worked as you indicated.
0
JohnBusiness Consultant (Owner)Commented:
@Michael Murphy  - Thanks for the update and I am glad it worked for you.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
iPhone

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.