Solved

Caller-ID problems on Cisco Voice Gatway Router

Posted on 2014-09-26
2
879 Views
Last Modified: 2014-10-02
I am using a Cisco 2821 Router as an h.323 voice gateway router and CUCM 7.1.5 for call manager.  I recently changed telco providers and am seeing inbound calls on the caller-id come up differently than they did with the old provider.  For the most part all inbound calls show the name and number, which is how we want it, but we have a few customers that call in, and now since changing providers just their phone number shows up, not the name, but it did with the old provider.   So like I said call-id does work for the most part, but for certain customers that call it, it just stopped showing the name.  Its weird.  Would this be something on the telco side?  Her are my relevant caller-id configs:


isdn switch-type primary-ni
!
!
!
voice service voip
 allow-connections h323 to sip
 allow-connections sip to h323
 allow-connections sip to sip
 h323
  h225 display-ie ccm-compatible

interface Serial0/0/0:23
 no ip address
 encapsulation hdlc
 isdn switch-type primary-ni
 isdn incoming-voice voice
 isdn supp-service name calling
 isdn outgoing display-ie
0
Comment
Question by:denver218
2 Comments
 
LVL 4

Accepted Solution

by:
rlarian earned 500 total points
ID: 40346708
likely on provider.
call name display is not typically included with PRI installations. Caller ID, yes. But name display is something they like to charge for. since you are getting call name on some calls, it's likely you are subscribed to the service.
if you can replicate the issue, start with grabbing debugs on the isdn communications: debug isdn q931
grab a  good call (with call name) and a failed call (no call name). if the name is there on the failed call, but not showing on the phone, it could be a gw/ccm issue. Most likely though, the name is not being delivered by telco.
when opening a ticket with them, have the following available (or ability to reproduce as needed): calling number, called number, time of day. The debug will also assist telco.
0
 
LVL 4

Author Closing Comment

by:denver218
ID: 40357201
Thanks. I agree its the provider.  Next time I am at this customer location, I'll make some test calls and do a debug from one that works and one that doesn't and compare.  Thanks.
0

Featured Post

VMware Disaster Recovery and Data Protection

In this expert guide, you’ll learn about the components of a Modern Data Center. You will use cases for the value-added capabilities of Veeam®, including combining backup and replication for VMware disaster recovery and using replication for data center migration.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
One way audio - wireshark capture 5 102
Cisco Telephony RegEx Help 2 70
Making Cisco Phones More Resiliant to High Latency 3 65
SonicWALL SIP Transformation Problem 4 54
Don’t let your business fall victim to the coming apocalypse – use our Survival Guide for the Fax Apocalypse to identify the risks and signs of zombie fax activities at your business.
Skype is a P2P (Peer to Peer) instant messaging and VOIP (Voice over IP) service – as well as a whole lot more.
Internet Business Fax to Email Made Easy - With  eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, f…
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…

920 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

17 Experts available now in Live!

Get 1:1 Help Now