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Lync and VOIP integration

Hi,

Somebody at the office wants a rather strange setup for the Lync-Voip phone integration. She want to access her computer from home through a VPN solution so she can access Lync on her office computer. This way, she wants to appear like when she initiates a call from Lync, it would rather appear she's calling from her desk phone. First of all, can Lync be integrated with a VOIP phone this way? Second, can you get Lync calls through a VPN connection? Maybe I'm complicating things too much...The main thing is she wants to work from home and when calling clients, it would appear like she's calling from her desk.

Thank you and sorry for the long message.

ASKER CERTIFIED SOLUTION

davorin

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Alan Dala

ASKER

Thank you for your response. We use the Office 365 solution so I'm not sure if that changes the situation in any way...

davorin

I don't think that this changes anything. If she is able to make a call from her lync client on her computer, then she will be able also to make a call from any other device and place. She should try to install a lync client on her (let say) mobile phone. You can get it for free on apple or play store. And then she should try to login with her credentials.

Alan Dala

ASKER

Even if I would be able to connect Lync from her mobile device, wow would I make the connection between Lync and her desk phone?

Thanks

davorin

Is her desk phone a Lync phone? Lync phone (with ethetnet connector) is actually a lync client and it connects (logs on) to lync server like any other lync client. Lync "phone" connected via USB to a computer is just a headset with mic in different form. You don't need to connect to phone, because everything is done on lync server.
Can she make a call from lync clinet from her computer?

Alan Dala

ASKER

Her desk phone is not a Lync phone. I tried to call from an Android phone and I get the "You can't call the recipient because calls are restricted by policy"

Thank you for your help!

davorin

Sorry, I'm still trying to figure out what Lync configuration you have.
Can she make a phone call from lync clinet on her computer?

Alan Dala

ASKER

I don't see an option to call a phone number. I can call a cell phone through the Lync client but I don't see a dial pad where I can dial a phone number.

Is it possible to call phone numbers if you don't have any Lync server on premises?

Thanks!

SOLUTION

HAJ2014

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