Solved

exchange account is routed to hotmail account ?

Posted on 2014-09-26
3
180 Views
Last Modified: 2014-10-02
Dear experts,

One user account from our Exchange domain is automatically routed to his hotmail account, no forwarding rule has been set , neither at the client, nor at the srever level . What might cause this too happen ?
Kind regards,
0
Comment
Question by:user_expert
3 Comments
 
LVL 7

Accepted Solution

by:
Matthew England earned 250 total points
ID: 40346485
To clarify, when you send a message to this user, he/she receives the message in Hotmail, but not in Exchange?

What version of exchange is being used?
Is Outlook Anywhere access enabled for the organization/user?
Can you describe when this occurs? (If an internal users sends mail to the user selecting the user from the Exchange global address list? If an External user sends mail to the user? When replying to emails from the user?)
How is mail routed in and out of your organization? Are there any mail proxy/gateways?

Can you provide the e-mail header from a message that appeared in the users Hotmail mailbox, which was suppose to be delivered to the users Exchange mailbox.
0
 
LVL 31

Assisted Solution

by:Gareth Gudger
Gareth Gudger earned 250 total points
ID: 40348747
Does the Hotmail account exist as a Contact on the Exchange Server? If so, delete the Contact and see if it stops the forwarding.
0
 

Author Closing Comment

by:user_expert
ID: 40357366
Thanks a lot both for your answers.

The end user has set a rule forwarding some emails to his hotmail account. However he just forgot those rules and I discovered it when I troubleshoot on his client outlook.

The problem has then been solved.
0

Featured Post

Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article explains in simple steps how to renew expiring Exchange Server Internal Transport Certificate.
Large Outlook files lead to various unwanted errors and corruption issues. Furthermore, large outlook files can also make Outlook take longer to start-up, search, navigate, and shut-down. So, In this article, i will discuss a method to make your Out…
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

808 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question