Solved

exchange account is routed to hotmail account ?

Posted on 2014-09-26
3
176 Views
Last Modified: 2014-10-02
Dear experts,

One user account from our Exchange domain is automatically routed to his hotmail account, no forwarding rule has been set , neither at the client, nor at the srever level . What might cause this too happen ?
Kind regards,
0
Comment
Question by:user_expert
3 Comments
 
LVL 7

Accepted Solution

by:
Matthew England earned 250 total points
ID: 40346485
To clarify, when you send a message to this user, he/she receives the message in Hotmail, but not in Exchange?

What version of exchange is being used?
Is Outlook Anywhere access enabled for the organization/user?
Can you describe when this occurs? (If an internal users sends mail to the user selecting the user from the Exchange global address list? If an External user sends mail to the user? When replying to emails from the user?)
How is mail routed in and out of your organization? Are there any mail proxy/gateways?

Can you provide the e-mail header from a message that appeared in the users Hotmail mailbox, which was suppose to be delivered to the users Exchange mailbox.
0
 
LVL 31

Assisted Solution

by:Gareth Gudger
Gareth Gudger earned 250 total points
ID: 40348747
Does the Hotmail account exist as a Contact on the Exchange Server? If so, delete the Contact and see if it stops the forwarding.
0
 

Author Closing Comment

by:user_expert
ID: 40357366
Thanks a lot both for your answers.

The end user has set a rule forwarding some emails to his hotmail account. However he just forgot those rules and I discovered it when I troubleshoot on his client outlook.

The problem has then been solved.
0

Featured Post

What is SQL Server and how does it work?

The purpose of this paper is to provide you background on SQL Server. It’s your self-study guide for learning fundamentals. It includes both the history of SQL and its technical basics. Concepts and definitions will form the solid foundation of your future DBA expertise.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

What does UTC stand for?  “Coordinated Universal Time” – Think of this as the true time on Planet Earth that never changes with the exception of minor leap seconds here and there to account for the changes in the planet's rotation.   What does th…
Finding original email is quite difficult due to their duplicates. From this article, you will come to know why multiple duplicates of same emails appear and how to delete duplicate emails from Outlook securely and instantly while vital emails remai…
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

862 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

29 Experts available now in Live!

Get 1:1 Help Now