Office 365 not archiving deleted items folder

I have a user who cannot archive deleted items to the standard Office 365 archive file.  I've tried right clicking on deleted items, properties, clicking on auto archive, telling it to "Archive this folder using these settings: clean out items older than 3 months, move old items to default archive folder" and it still does not work.

I'm going to assume this is by design.  I believe they were coming from a hosted Exchange or maybe IMAP previously so they'd clean out their PST files by quarters.  I've re-created a new profile within Outlook and starting fresh to no avail.
NerdfaceKillahAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

JohnBusiness Consultant (Owner)Commented:
I never ceased to be amazed at people who put their jewelry and life belongings in the garbage and wonder what happened.

Truly, tell them to file what they need from "deleted" and delete the rest. Set Outlook to Delete on closing.

Archiving Deleted?  No. Outlook does not do that.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
JohnBusiness Consultant (Owner)Commented:
@NerdfaceKillah  - Thanks!   Please do ask your customers to be careful.  They will likely thank you for it.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Office 365

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.