Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Outlook continuosly uses 7 - 10% CPU, writes at 1.2 mb/s and creates logs oteledata_thread_x

Posted on 2014-09-27
7
Medium Priority
?
1,509 Views
Last Modified: 2016-06-03
I have noticed Outlook continuosly uses 5 - 10% CPU. Chekcing the performance data I can see it is writing a number of log files called oteledata_thread_X.etl - where thread = thread number of Outlook and X is am incremental number. I have tired running in asafe miode, with all add ins turned off, I have also made sure Outloook logging is turned off. When Outlook it closed, it takes a few minutes before the process finally shuts down , during which time it contnues to write the oteledata threads.
0
Comment
Question by:DaveBorg
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
7 Comments
 
LVL 83

Expert Comment

by:David Johnson, CD, MVP
ID: 40347645
Is there a reason why you enabled logging?


On the File tab, select Options.
In the Outlook Options dialog box, select Advanced.
Scroll down the list of settings and then un-select the Enable troubleshooting logging (requires restarting Outlook) option.

Registry
Key: HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Options\Mail
DWORD: EnableETWLogging
Value: 0

Path: HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\15.0\Outlook\Options\Shutdown
DWORD: FastShutdownBehavior
Value: 0

http://bit.ly/1rlbVIy
0
 

Author Comment

by:DaveBorg
ID: 40348141
Thanks for your reply. As mentioned in the post, Outlook logging is already turned off however the registry keys you mentioned did not exist so I have created those. This has not helped. For your reference I have uploaded a resource monitor screen shot showing the problem.
0
 

Author Comment

by:DaveBorg
ID: 40348177
0
What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

 

Author Comment

by:DaveBorg
ID: 40348485
I have found the problem. I recently added a gmail (imap) account as a secondary account to my Exchange account within Outlook. As soon as I deleted the imap account the CPU usage dropped to normal and the oteledata threads and disk access ended. Not sure why this would cause those issues. If someone has an accurate answer to that, they can have the points
0
 

Author Comment

by:DaveBorg
ID: 40348637
Spoke too soon. Outlook has gone back to using 5 -8% CPU and the oteledata files are constantly writing to the disk.
0
 

Accepted Solution

by:
DaveBorg earned 0 total points
ID: 40351205
I have recreated the Outlook profile and the CPU and Log writing has stopped. Would still be interested in anyone explaining the cause as I would like to know the root cause - especially the writing of the otledata logs when logging was turned off.
0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Many people use more than one email account and so it becomes difficult for them to manage them when they use separate accounts,  so, in this article, I have shared an easy way to add Other Mail Accounts in your Google Inbox. It helps to combine all…
You need to know the location of the Office templates folder, so that when you create new templates, they are saved to that location, and thus are available for selection when creating new documents.  The steps to find the Templates folder path are …
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

688 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question