Solved

Outlook continuosly uses 7 - 10% CPU, writes at 1.2 mb/s and creates logs oteledata_thread_x

Posted on 2014-09-27
7
797 Views
Last Modified: 2016-06-03
I have noticed Outlook continuosly uses 5 - 10% CPU. Chekcing the performance data I can see it is writing a number of log files called oteledata_thread_X.etl - where thread = thread number of Outlook and X is am incremental number. I have tired running in asafe miode, with all add ins turned off, I have also made sure Outloook logging is turned off. When Outlook it closed, it takes a few minutes before the process finally shuts down , during which time it contnues to write the oteledata threads.
0
Comment
Question by:DaveBorg
  • 5
7 Comments
 
LVL 79

Expert Comment

by:David Johnson, CD, MVP
ID: 40347645
Is there a reason why you enabled logging?


On the File tab, select Options.
In the Outlook Options dialog box, select Advanced.
Scroll down the list of settings and then un-select the Enable troubleshooting logging (requires restarting Outlook) option.

Registry
Key: HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Options\Mail
DWORD: EnableETWLogging
Value: 0

Path: HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\15.0\Outlook\Options\Shutdown
DWORD: FastShutdownBehavior
Value: 0

http://bit.ly/1rlbVIy
0
 

Author Comment

by:DaveBorg
ID: 40348141
Thanks for your reply. As mentioned in the post, Outlook logging is already turned off however the registry keys you mentioned did not exist so I have created those. This has not helped. For your reference I have uploaded a resource monitor screen shot showing the problem.
0
 

Author Comment

by:DaveBorg
ID: 40348177
0
VMware Disaster Recovery and Data Protection

In this expert guide, you’ll learn about the components of a Modern Data Center. You will use cases for the value-added capabilities of Veeam®, including combining backup and replication for VMware disaster recovery and using replication for data center migration.

 

Author Comment

by:DaveBorg
ID: 40348485
I have found the problem. I recently added a gmail (imap) account as a secondary account to my Exchange account within Outlook. As soon as I deleted the imap account the CPU usage dropped to normal and the oteledata threads and disk access ended. Not sure why this would cause those issues. If someone has an accurate answer to that, they can have the points
0
 

Author Comment

by:DaveBorg
ID: 40348637
Spoke too soon. Outlook has gone back to using 5 -8% CPU and the oteledata files are constantly writing to the disk.
0
 

Accepted Solution

by:
DaveBorg earned 0 total points
ID: 40351205
I have recreated the Outlook profile and the CPU and Log writing has stopped. Would still be interested in anyone explaining the cause as I would like to know the root cause - especially the writing of the otledata logs when logging was turned off.
0

Featured Post

Gigs: Get Your Project Delivered by an Expert

Select from freelancers specializing in everything from database administration to programming, who have proven themselves as experts in their field. Hire the best, collaborate easily, pay securely and get projects done right.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

What does UTC stand for?  “Coordinated Universal Time” – Think of this as the true time on Planet Earth that never changes with the exception of minor leap seconds here and there to account for the changes in the planet's rotation.   What does th…
MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

776 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question