Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
?
Solved

Outlook continuosly uses 7 - 10% CPU, writes at 1.2 mb/s and creates logs oteledata_thread_x

Posted on 2014-09-27
7
Medium Priority
?
1,818 Views
Last Modified: 2016-06-03
I have noticed Outlook continuosly uses 5 - 10% CPU. Chekcing the performance data I can see it is writing a number of log files called oteledata_thread_X.etl - where thread = thread number of Outlook and X is am incremental number. I have tired running in asafe miode, with all add ins turned off, I have also made sure Outloook logging is turned off. When Outlook it closed, it takes a few minutes before the process finally shuts down , during which time it contnues to write the oteledata threads.
0
Comment
Question by:DaveBorg
  • 5
6 Comments
 
LVL 84

Expert Comment

by:David Johnson, CD, MVP
ID: 40347645
Is there a reason why you enabled logging?


On the File tab, select Options.
In the Outlook Options dialog box, select Advanced.
Scroll down the list of settings and then un-select the Enable troubleshooting logging (requires restarting Outlook) option.

Registry
Key: HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Options\Mail
DWORD: EnableETWLogging
Value: 0

Path: HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\15.0\Outlook\Options\Shutdown
DWORD: FastShutdownBehavior
Value: 0

http://bit.ly/1rlbVIy
0
 

Author Comment

by:DaveBorg
ID: 40348141
Thanks for your reply. As mentioned in the post, Outlook logging is already turned off however the registry keys you mentioned did not exist so I have created those. This has not helped. For your reference I have uploaded a resource monitor screen shot showing the problem.
0
 

Author Comment

by:DaveBorg
ID: 40348177
0
Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

 

Author Comment

by:DaveBorg
ID: 40348485
I have found the problem. I recently added a gmail (imap) account as a secondary account to my Exchange account within Outlook. As soon as I deleted the imap account the CPU usage dropped to normal and the oteledata threads and disk access ended. Not sure why this would cause those issues. If someone has an accurate answer to that, they can have the points
0
 

Author Comment

by:DaveBorg
ID: 40348637
Spoke too soon. Outlook has gone back to using 5 -8% CPU and the oteledata files are constantly writing to the disk.
0
 

Accepted Solution

by:
DaveBorg earned 0 total points
ID: 40351205
I have recreated the Outlook profile and the CPU and Log writing has stopped. Would still be interested in anyone explaining the cause as I would like to know the root cause - especially the writing of the otledata logs when logging was turned off.
0

Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you troubleshoot Outlook for clients, you may want to know a bit more about the OST file before doing your next job. IMAP can cause a lot of drama if removed in the accounts without backing up.
Today as you open your Outlook, you witness an error message: “Outlook is using an old copy of your Outlook Data File…”. Probably, Outlook is accessing an old OST file.
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
As many of you are aware about Scanpst.exe utility which is owned by Microsoft itself to repair inaccessible or damaged PST files, but the question is do you really think Scanpst.exe is capable to repair all sorts of PST related corruption issues?
Suggested Courses

564 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question