Solved

Outlook continuosly uses 7 - 10% CPU, writes at 1.2 mb/s and creates logs oteledata_thread_x

Posted on 2014-09-27
7
1,339 Views
Last Modified: 2016-06-03
I have noticed Outlook continuosly uses 5 - 10% CPU. Chekcing the performance data I can see it is writing a number of log files called oteledata_thread_X.etl - where thread = thread number of Outlook and X is am incremental number. I have tired running in asafe miode, with all add ins turned off, I have also made sure Outloook logging is turned off. When Outlook it closed, it takes a few minutes before the process finally shuts down , during which time it contnues to write the oteledata threads.
0
Comment
Question by:DaveBorg
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
7 Comments
 
LVL 82

Expert Comment

by:David Johnson, CD, MVP
ID: 40347645
Is there a reason why you enabled logging?


On the File tab, select Options.
In the Outlook Options dialog box, select Advanced.
Scroll down the list of settings and then un-select the Enable troubleshooting logging (requires restarting Outlook) option.

Registry
Key: HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Options\Mail
DWORD: EnableETWLogging
Value: 0

Path: HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\15.0\Outlook\Options\Shutdown
DWORD: FastShutdownBehavior
Value: 0

http://bit.ly/1rlbVIy
0
 

Author Comment

by:DaveBorg
ID: 40348141
Thanks for your reply. As mentioned in the post, Outlook logging is already turned off however the registry keys you mentioned did not exist so I have created those. This has not helped. For your reference I have uploaded a resource monitor screen shot showing the problem.
0
 

Author Comment

by:DaveBorg
ID: 40348177
0
Salesforce Made Easy to Use

On-screen guidance at the moment of need enables you & your employees to focus on the core, you can now boost your adoption rates swiftly and simply with one easy tool.

 

Author Comment

by:DaveBorg
ID: 40348485
I have found the problem. I recently added a gmail (imap) account as a secondary account to my Exchange account within Outlook. As soon as I deleted the imap account the CPU usage dropped to normal and the oteledata threads and disk access ended. Not sure why this would cause those issues. If someone has an accurate answer to that, they can have the points
0
 

Author Comment

by:DaveBorg
ID: 40348637
Spoke too soon. Outlook has gone back to using 5 -8% CPU and the oteledata files are constantly writing to the disk.
0
 

Accepted Solution

by:
DaveBorg earned 0 total points
ID: 40351205
I have recreated the Outlook profile and the CPU and Log writing has stopped. Would still be interested in anyone explaining the cause as I would like to know the root cause - especially the writing of the otledata logs when logging was turned off.
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you have clients or friends from around the world, it becomes a challenge to arrange a meeting or effectively manage your time. This is where Outlook's capability to show 2 time zones in one calendar comes in handy.
If you troubleshoot Outlook for clients, you may want to know a bit more about the OST file before doing your next job. IMAP can cause a lot of drama if removed in the accounts without backing up.
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

617 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question