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Remote Desktop Services

Posted on 2014-09-27
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Last Modified: 2015-05-18
I am getting this message when connecting to my newly configures Server 2012 Remote Desktop role:

"Your computer can't connect to the remote computer because the Remote Desktop Gateway server is temporarily unavailable"
I can connect with no problem if I use internet explore on the server itself

Please advise with exact details please
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Question by:doctorbill
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12 Comments
 
LVL 13

Assisted Solution

by:Greg Hejl
Greg Hejl earned 2000 total points
ID: 40347610
Try this:

http://www.howtonetworking.com/RemoteAccess/remoteapp2.htm

Configure Remote Desktop Gateway Settings  - Step by step
 
If you would like users to connect to the Remote Desktop Session Host (RD Session Host) server across a firewall through Remote Desktop Gateway (RD Gateway), you need to configure RD Gateway deployment settings. To configure RD Gateway settings, please follow these steps:

1. Open RemoteApp Manager by clicking Start, point to Administrative Tools, point to Remote Desktop Services, and then click RemoteApp Manager.
2. In the Actions pane of RemoteApp Manager, click RD Gateway Settings. (Or, in the Overview pane, next to RD Gateway Settings, click Change.)
3. On the RD Gateway tab, configure the desired RD Gateway behavior. You can configure whether to automatically detect RD Gateway server settings, to use RD Gateway server settings that you specify, or to not use an RD Gateway server.
If you select Automatically detect RD Gateway server settings, the client tries to use Group Policy settings to determine the behavior of client connections to RD Gateway.
If you select Use these RD Gateway server settings, do the following:
1. Configure the RD Gateway server name and the logon method.
Important
The server name must match what is specified in the Secure Sockets Layer (SSL) certificate for the RD Gateway server.
2. If you want the connection to try to use the same user credentials to access both the RD Gateway server and the RD Session Host server, select the Use the same user credentials for RD Gateway and RD Session Host server check box. However, users may still receive two prompts for credentials if conflicting credentials exist from any source such as Group Policy settings, and those credentials do not work. They may also receive two prompts for credentials if default credentials are used for the connection and those credentials do not work.
3. If you want the client computer to automatically detect when RD Gateway is required, select the Bypass RD Gateway server for local addresses check box. (Selecting this option optimizes client performance.)

To always use an RD Gateway server for client connections, clear the Bypass RD Gateway server for local addresses check box.
4. When you are finished, click OK.
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Author Comment

by:doctorbill
ID: 40347616
Remote Desktop Services is not there
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Author Comment

by:doctorbill
ID: 40347622
sorry - found it
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Author Comment

by:doctorbill
ID: 40347641
3. On the RD Gateway tab, configure the desired RD Gateway behavior. You can configure whether to automatically detect RD Gateway server settings, to use RD Gateway server settings that you specify, or to not use an RD Gateway server.

Does the above apply to server 2012 ?
I cannot see any of this
0
 

Author Comment

by:doctorbill
ID: 40348330
Greg:
To elaborate

I can successfully use the RDWeb interface when I open the site on the server Internet explorer
example:
https://ticktockit-sbs/RDWeb
I can log on using user credentials such as: ticktock\Administrator and Password
I get the remote apps screen window and I can open them successfully

On a remote computer I can get as far as being able to see the remote apps window in a browser and being able to click on them. When I try to open them I get the message specified below:

"Your computer can't connect to the remote computer because the Remote Desktop Gateway server is temporarily unavailable"
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Author Comment

by:doctorbill
ID: 40348342
This is all on server 2012 R2
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LVL 13

Accepted Solution

by:
Greg Hejl earned 2000 total points
ID: 40348822
check IIS bindings, it should be an IP you have on your NIC.  

Also review firewall settings,

here's a nice guide with assistance from the author to a user having your similar issue:

http://ryanmangansitblog.com/2013/03/27/deploying-remote-desktop-gateway-rds-2012/
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Author Closing Comment

by:doctorbill
ID: 40349267
Solution
0
 

Author Comment

by:doctorbill
ID: 40350950
Greg:
I spoke too soon
I followed your suggestions to the letter but still have exactly the same issue
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LVL 13

Expert Comment

by:Greg Hejl
ID: 40351056
0
 

Author Comment

by:doctorbill
ID: 40351502
Already done
0
 

Expert Comment

by:zimboman
ID: 40784425
I have the same problem Server 2012 R2 - no solution as of yet...
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