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Cannot connect new Windows 7 Computer to SBS Essentials 2011 Server

Posted on 2014-09-27
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Last Modified: 2015-06-27
I am trying to connect a new Windows 7 computer to a SBS Essentials server.  I get the error that server cannot be found.  I dont know why, as I can get to the prompt where it asks for credentials and input user credentials and then I get the error.

I have done the following:

Made sure dns is working by pinging server by name.  No problem. No other computer is having any issue with DNS.
I did all of the troubleshooting that the link on that error stated to do.  Checked time on server and computer, removed .net framework, start the wss certificate service and made sure the net.tcp port sharing server is on.  Nothing works.

The fix for the error I get,  is to make sure the time matches between server and computer.  It does.  It still will not connect.
I am trying to connect as the user, an admin and still wont work.  I even created a local admin account the same as the domain account just to see if that is an issue.

Anyone seen this or can help?

Thanks in advance.
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Question by:maximus7569
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Expert Comment

by:rindi
ID: 40347764
DNS can still be an issue if you have another Name Server in your tcp/ip settings. Make sure the SBS server is the only one. Also make sure your server and the Windows 7 PC are fully patched.
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Author Comment

by:maximus7569
ID: 40347825
Yes they are both fully patched and pc only has server dns in there.  Any other ideas?
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Expert Comment

by:rindi
ID: 40347834
Yes. Disable any 3rd party firewall on the PC. With Windows builtin firewall there usually is no issue but 3rd party stuff can cause issues.
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by:John Hurst
ID: 40347835
Make sure the computer is Windows Pro and not just Windows.

Look at the network connection, Properties and make sure Client for Microsoft Networks is installed and working.

Look in Control Panel, Network and Sharing Center and make certain the Network Card is set on Work and NOT on Public. Public will cause an issue.

Make sure Network Discovery and File and Print Sharing are both enabled.
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Author Comment

by:maximus7569
ID: 40347870
Computer is Windows 7 Pro.  Let me try these ideas and I will let you guys know.

Thanks!
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Author Comment

by:maximus7569
ID: 40348854
I tried all the above and still no go.
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Expert Comment

by:John Hurst
ID: 40348888
Windows 7 should connect just fine.

Open cmd.exe and type NET USE Z: \\nameofserver\foldershare .  What error do you get?
Now type NET USE Z: \\ipaddressofserver\samefoldershare . What error do you get?

If the machine is very new, perhaps restore it to factory specs and try connecting before adding software.
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Author Comment

by:maximus7569
ID: 40348929
I get no errors on both.  They both map with those commands.  Would that antivirus be causing the problem? I am using EST Antivirus.  Have no firewall or anything.  Windows firewall is turned off.
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by:John Hurst
ID: 40348938
If the folders map with commands, then recheck DNS and that the firewall at the server is truly disabled.

Also check the firewall on the Windows 7 machine.

Then on the Windows 7 machine, reset TCP/IP to see if that is causing an issue.

Open cmd.exe with Run as Administrator
Then  netsh int ip reset c:\resetlog.txt
Also, ipconfig /flushdns followed by net stop dnscache followed by net start dnscache
Then Restart the computer and test
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by:rindi
ID: 40348959
I haven't used eset, but many antivirus suites include a firewall. I'd just disable all of eset's options when connecting to the domain, and when successful, enable those you need again.
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by:hecgomrec
ID: 40349736
If you are able to open a CMD and run the commands John H. gave you it means to me you are logged locally otherwise you won't be able to open a session with the server.

Where you ever able to add the machine to the domain?  Are you logged in using "DOMAIN\USERName"?

I will start by checking if the machine is register on the domain, if it is I will remove it, delete the account and start over.

Also, make sure the accounts you are using are not logged out.
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Author Comment

by:maximus7569
ID: 40350717
I have not been able to get this computer connected. I have been logged in as local admin account to get it on the network hooked up.  I tried manually (which I know this is a no, no) and I got this error: The security database on the server does not have a computer account for this workstation trust relationship

I have never had this much trouble connecting a compuer to SBS domain.  Very strange.

Any other thoughts?
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Expert Comment

by:John Hurst
ID: 40350949
If you have tried all the suggestions above, particular disjoining, restarting, and re-joining the domain, then (since this is a new machine) consider starting over (reinstalling Windows and get domain and connections working before adding software (particularly Anti Virus).
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Author Comment

by:maximus7569
ID: 40350961
Ok John, thank you. I will try that.
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Expert Comment

by:hecgomrec
ID: 40352057
Well, I do connect all my machines manually.

If the machine seems to be in a domain just take out of it put it into any group (mygroup, workgroup, companyname) and try to change its name too.  Make sure you don't find the machine's name on the AD.  Reboot the machine and try to add it into the domain again.
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by:John Hurst
ID: 40352059
Another thing you could try is to make a new Domain User account on the machine and see if the new user can connect correctly.
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Expert Comment

by:hecgomrec
ID: 40352072
Sorry John! but if the machine is not in the AD he can't login a user from the Domain.

He must first join the machine to the domain.!!!
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Expert Comment

by:John Hurst
ID: 40352081
I thought perhaps the machine had been joined.

If not on a domain, just make a new local Windows User Account and try the new user.
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Author Comment

by:maximus7569
ID: 40352180
I just restored computer to factory and fixing to try a few of the above things.  I will let you guys know.  Thank you for all your help!
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Author Comment

by:maximus7569
ID: 40352190
I keep getting this error after a clean install of computer before any software  is installed.
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Author Comment

by:maximus7569
ID: 40352271
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Expert Comment

by:John Hurst
ID: 40352422
Windows 7 Professional connects just fine to Server 2003 and up.

So at this point, it would appear something has gone wrong with the Server.

Can you uninstall ESET from the Server and any other non-essential software (e.g. like Adobe). Then run TCP/IP repair on the server (instructions above in this thread). Then restart the Server and test.
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Expert Comment

by:hecgomrec
ID: 40353117
Please make sure the computer's name is not longer than 15 characters and it doesn't have a "_" on it.

Date, time and time zone should match the server, if you are using http://servername/Connect, downloaded and start the software, username/password should be for the network user not local.
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Accepted Solution

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maximus7569 earned 0 total points
ID: 40359659
So the problem ended up being a bad cert on the server.  There were multiple self assigned certs and the wrong one was binded in IIS.  Once the correct one was binded the computer could now connect.    We are good to go now.
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Expert Comment

by:Seth Simmons
ID: 40854404
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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