Solved

Outlook Inbox problem

Posted on 2014-09-27
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Last Modified: 2014-09-27
Each time I send a message using outlook, a duplicate message appears
in the Inbox, even though I did not send a duplicate to myself.  It’s not
a serious problem, just irritating.  How can I prevent this?
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Question by:GlenAJ
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4 Comments
 
LVL 95

Accepted Solution

by:
John Hurst earned 500 total points
ID: 40347832
Make sure in Outlook, Options, Mail, Save messages section that "When replying to a message...." is unchecked and "Save copies in ... sent folder" is checked. If using message tracking, review those options.

If this is not the cause, go to Control Panel, Office, select Change and then Repair. Repair Office, restart, run Windows and/or Office update and update Office.

Then test and please let us know.
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Author Comment

by:GlenAJ
ID: 40347974
Sorry - I am referring to the Outlook also known as Hotmail, not
the one in Office.
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Author Comment

by:GlenAJ
ID: 40347992
Found answer  Thanks for your effort.
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LVL 95

Expert Comment

by:John Hurst
ID: 40348016
Thank you very much. I have an Outlook.com account and will take a look when I get back.
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