Outlook Inbox problem

Each time I send a message using outlook, a duplicate message appears
in the Inbox, even though I did not send a duplicate to myself.  It’s not
a serious problem, just irritating.  How can I prevent this?
GlenAJAsked:
Who is Participating?
 
John HurstConnect With a Mentor Business Consultant (Owner)Commented:
Make sure in Outlook, Options, Mail, Save messages section that "When replying to a message...." is unchecked and "Save copies in ... sent folder" is checked. If using message tracking, review those options.

If this is not the cause, go to Control Panel, Office, select Change and then Repair. Repair Office, restart, run Windows and/or Office update and update Office.

Then test and please let us know.
0
 
GlenAJAuthor Commented:
Sorry - I am referring to the Outlook also known as Hotmail, not
the one in Office.
0
 
GlenAJAuthor Commented:
Found answer  Thanks for your effort.
0
 
John HurstBusiness Consultant (Owner)Commented:
Thank you very much. I have an Outlook.com account and will take a look when I get back.
0
All Courses

From novice to tech pro — start learning today.