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Win 7  Guest Account - IE11 will not connect to the Internet, but Chrome & Firefox do

Posted on 2014-09-28
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Last Modified: 2014-10-03
EExperts,

The Story
I have recently rebuilt my PC and reinstalled Windows 7 Pro SP1 on the cleanly formatted C: drive.  I just enabled the Guest Account so I can let others access the PC while keeping my personal files and settings protected.

However, I found that IE11 will not connect to the Internet.  On top of that, opening the Network & Sharing Center will not show the network;  nor will it allow me to connect.

At the same time, Chrome and Firefox both connect to the Internet with no problems whatsoever.

I did a search and saw one report that IE11 will not work on a Guest Account.  I seem to recall that, before I rebuilt my PC, I had IE10 installed and turned off Automatic Upgrades for IE.  The Guest Account seemed to work fine - but I didn't spend much time there and cannot recall if IE10 worked or not.

In any case, I was attempting to uninstall IE11 and install IE10, but after uninstalling by Turn Off Windows Features for IE11, IE10 won't install.  I get the message:

IE10 already installed
So, in essence, I have two questions!

1)  Can IE11 run under the Guest Account - if so, how?

2)  (I think I've resolved the 2nd issue)  How can I get IE10 to install? I went back to Windows Update, clicked to show updates, and found an IE update and removed that - but I need to reboot before attempting again to install IE10.

Details:
Windows 7 Professional 64-bit with SP1 (up to date)
PC is AMD Athlon 64 X2 6000+
4 GB RAM

Help!

ub
0
Comment
Question by:Robert
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6 Comments
 

Author Comment

by:Robert
ID: 40348337
OK!  Clearing out that hanging chad of an update, rebooting, then IE10 installed without a problem.  After setting the Guest Account's IE10 security settings to Default and rebooting, the Guest Account could then use IE10 to access the internet.

So question #2 has been resolved.  

Does anyone have experience getting the Guest Account working with IE11?

ub
0
 
LVL 1

Assisted Solution

by:ExpertNotReally
ExpertNotReally earned 1000 total points
ID: 40348413
I found this solution on sevenforums.  Just delete the guest account by following the instructions provided in the link.
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LVL 88

Expert Comment

by:rindi
ID: 40348438
Why do you even need IE? Firefox is better and safer anyway. I never use IE.
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Author Comment

by:Robert
ID: 40348648
Chrome is better than Firefox.  Really?  Is this the forum for that kind of discussion?  I don't care which browser is better, I need to have IE installed to view websites that *don't* play well in firefox or chrome.  'nuff said, right?

More Crappy Problems
So deleting the account, I don't know that that helped, but I have since tried to reinstall IE11.  The installation completed and asked for a reboot, which I did.  But no IE icons are available, the Internet Explorer does not exist under More Programs and searches for "Internet Explorer" and "iexplore.exe" come up with nothing.

Yet Turn On Windows Features has IE11 checked and Windows Update lists IE11 as installed.

So, it's time to uninstall IE11 again and then attempt a reinstall.

ub
0
 

Accepted Solution

by:
Robert earned 0 total points
ID: 40348675
Ixnay on the uninstall/reinstall.  Running Windows Update added three IE11 updates.  After that finished, without reboot, IE11 (the icon, but not the Internet Explorer folder) appeared under More Programs.

Because following the instructions did not bring IE back on its own, the grade will be accordingly.

Additional comments about switching between IE versions
If you're reading this and searching for the answer, I would recommend attempting the deletion of the Guest accounts files WITHOUT uninstalling IE11 first.  

And if you're uninstalling IE11 to install IE10 for the first time on Win7, remember that Win7 comes with IE8.  *** do not go into Turn Windows Features On or Off.  ***

If you've not had IE10 installed prior to IE11, then use Control Panel - Programs and Features - View installed updates and uninstall any and all IE11 from there first.  Then either use IE8 or install IE9, IE10, or reinstall IE11.  Naturally, if IE12 will be available for Win7 (another obvious clue that the IE browser gets tied into the O/S), that would be an option without uninstalling IE11.

Etcetera
Thanks for the advice and the suggestions.

FWIW, I am not a huge fan of IE, especially IE11, as it affects other (with no rhyme or reason - e.g., the Weather Sidebar gadget can come on as magenta only) parts of "Windows."  It is not a completely separate program from the O/S.  But some of my guests will want to use it.  

There are also times when my other browsers of choice do not work or work well with a particular website.  Then, it is great to have another option.  So, there it is.

ub
0
 

Author Closing Comment

by:Robert
ID: 40359028
The solution to delete the Guest account did not resolve the situation, at least I cannot be certain that it would work unless I restored a point on this PC prior to the attempt to uninstall IE11 and install IE10.

So I felt it necessary to explain the extra steps that brought not only a working IE to the Guest account but also to document some problems with changing IE versions.
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