Quest Vworkspace error when connecting from the AppPortal

Posted on 2014-09-29
Medium Priority
Last Modified: 2014-10-11
When users initiate a connection to a VM using Quest VWorkspace AppPortal they receive the attached error.  It leaves the VM state on the Connection broker as "pending".  When you initiate the connection for the second time it connects to the sane VM and logs the users on successfully.

The Windows 7 VM's are running on Hyper V servers

All servers are running Server 2008 R2
Question by:matt white
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LVL 85

Expert Comment

by:David Johnson, CD, MVP
ID: 40351383
no attachment

Author Comment

by:matt white
ID: 40351651
Please see attached.

Just to add to above.  As mentioned the second connection to the VM is successful, when I finally get logged in I have noticed the following 2 event log entries on the VM (see attached)

Many thanks
LVL 85

Expert Comment

by:David Johnson, CD, MVP
ID: 40351718
Open Remote Desktop Session Host Configuration and double-click RDP-Tcp in the Connections block.  In the General tab, change the Security layer pulldown box from Negotiate to RDP Security Layer.

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Author Comment

by:matt white
ID: 40351893
Hi david, Thanks for your suggestion but this is not a Terminal Services configuration.

There are 10 x Hyper V services hosting Virtuaol Desktop Machines.  Users connect to the VM's via the Quest Vworkspace servers which act as connection Brokers to the Hyper V hosted Virtual Desktops.  The Quest implementation still utilizes standard RDP.

The problem would appear to be similar to the Terminal services issue but obviously we do not have the settings that you specify above that reside on Terminal Server setup.

Accepted Solution

matt white earned 0 total points
ID: 40363145
The problem was due to the version of Quest PNTOOLS.  The following version was causing the issue:

Quest Tools for the managed desktop 8.0306.1530

Downgrading the version to 8.0.306.1510 fixed the issue.  I have logged this with Dell support and it is with their Development Team who will be advising of a hotfix.

Author Closing Comment

by:matt white
ID: 40374577
This reason was accepted by Dell support

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