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Win 7 will only boot to safe mode not normal mode.

Posted on 2014-09-29
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Last Modified: 2016-10-27
win 7 will not boot to normal mode and produces only spinning icon at welcome screen
PC does boot to safe mode.
Ran MWB & found no problems.
Ran chkdsk and found no issues
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Question by:ITSrjm
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by:Ratnesh Mishra
ID: 40350615
Have you tried Last Known Good Configuration ? Please try this first .

Suggestion to try step By step :-
STEP 1 : Boot Machine is Safe Mode . [You have tried and it worked]
STEP 2 : Boot Machine in Safe Mode with Networking .
STEP 3: If it works then Boot in safe mode ,goto msconfig , disable all services other than microsoft services. Reboot in normal mode.
STEP 4 If it doesnot work , Check if there is any Antivirus installed or not if yes kindly disable it from registry as well so that it should not try loading.
STEP 5 : Even if this doesn't work, I would suggest to list down all the services which are in Not running  in  SAfe Mode with networking and manually disable them and now try to boot Machine in Normal mode. It should work.
STEP 6 : If you are able to boot machine in Normal mode you can enable one service of few group of service one at a time to see which service is causing the issue and can disable or later on we can fix it.

http://support2.microsoft.com/kb/929135
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by:Merete
ID: 40351334
Is the bios set to start with DVD/CD rom first?
Please let us know if and what you have installed,  any new drivers recently?
Added new hardware changed something.
Ran a recovery Disc?
Updated with windows 8?
Or installed some windows updates manually?
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by:nobus
ID: 40351586
it looks like corrupt drivers
boot to safe mode, and start a system restore to a date it was ok
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by:Ratnesh Mishra
ID: 40352787
I just forget the most important question . By chance if you remember what was the last action performed after which you started facing the issue ?
If it was installation or  hotfix or any update we can revert back to the older registry by booting using boot-able media,
As by design if there is any update or installation windows takes a backup of registry in "C:\Windows\System32\config\RegBack" location so we can try renaming the current one and using the old one by copying it to the same location.
Note: I mentioned renaming of currently used registry just to safeguard that we don't lose actually registry till the time we find the solution or we must have space for rollback.
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Author Comment

by:ITSrjm
ID: 40353794
I did try "last known good" but it didn't work. I did a virus scan and malware scan on the HD outside the box without issues. I ran the diagnostic suite from onboard ROM and the HD came up bad. I cloned the drive to another using Acronis and a Thermaltake BlackX dual SATA HD port expander and the system came up fine with the cloned drive. I previously attempted to enable the administrator account and normal boot to that but had the same issue. There must have been some user support files that were on bad sections of the disk.
Thanks to all for the good advise.
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by:Merete
ID: 40353830
If the previous HDD was bad I would have bought a new HDD installed my OEM windows setup disc with COA to the new HDD using the same user name and as the administrator like you had on the old HDD.
Then using Get Data back I would have slaved the old HDD using an external caddy and though the USB recovered all my files and photos emails contacts videos programs to this new HDD.
To make sense of your comments> I cloned the drive to another using Acronis and a Thermaltake BlackX dual SATA HD port expander and the system came up fine with the cloned drive. << and if this is ok create a new  administrator user account of the same name.
Your old maybe there as an old profile which you can take owner ship of/ or copy over? needs more details

I previously attempted to enable the administrator account and normal boot to that but had the same issue. There must have been some user support files that were on bad sections of the disk.<< indeed ..
Your thoughts?
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by:nobus
ID: 40353932
a solution could be running HDDRegenerator on the old disk; it has often repaired failing OS for me, by restoring sectors  to their original data  http://www.dposoft.net/hdd.html
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Author Comment

by:ITSrjm
ID: 40353957
This was a customer's Dell mini tower that originally had Vista and was repurposed with Win 7 by another vendor.  That vendor did not provide a Windows 7 disk. The cloning process has worked for me in the past and it did in this instance.  All of the other listed processes were very innovative, but it looks like I ended up solving this one myself.
Thanks to all.
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by:Merete
ID: 40354178
How so ITSrjm, you ended up solving it yourself.
Please post your solution.
cheers
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ITSrjm earned 0 total points
ID: 40394917
This was a customer's Dell mini tower that originally had Vista and was repurposed with Win 7 by another vendor.  That vendor did not provide a Windows 7 disk.  Performing onboard diagnostics on the HD revealed that there were some bad sectors.  I cloned the bad drive to a new one using Acronis and a Thermaltake dual SATA USB drive bay.  The new drive booted properly in the existing system and all apps & data remained viable.  The cloning process has worked for me in the past and it did in this instance.
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Expert Comment

by:nobus
ID: 40396246
i suggested HDDREG for repairing bad sectors
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Author Closing Comment

by:ITSrjm
ID: 40404622
My solution worked and while others provided alternate paths to possible success, after finding the actual problem, this was the most direct solution.
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