Outlook 2010 - application has failed to start side-by-side configuration is incorrect

I am getting an error message when trying to open Outlook 2010 on my Windows 7 computer.  The message states, "C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail."  

I saw in the event log viewer that side-by-side could not find a file for Visual C++ 2005 Redistributable, so I installed that.

I have tried reinstalling Office.  I also read on one forum to try updating Visual C++ 2008, which I did.  I read on another to alter a registry key for x86_policy.9.0.microsoft.vc90.crt_", which I did.

I may reimage.  The computer may need it anyway.  However, has anyone experienced this or have any other ideas i could try?

error
tmaususerAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

ProfessorJimJamCommented:
can you share the event log of your windows ?

to access  it

Click the Start button and then click Control Panel.
Click System and Maintenance.
Click Administrative Tools.
Double-click Event Viewer.
In the Console Tree on the left side, expand Windows Logs, and then click Application.
0
Brian BEE Topic Advisor, Independant Technology ProfessionalCommented:
Reinstall doesn't always work. Sometimes you have to remove Office first. Also does it work for another user? You may have to recreate the Outlook or Windows profile.
0
tmaususerAuthor Commented:
Sorry, I did uninstall first.  I usually think of reinstall as meaning to uninstall first, but I realize that is technically inaccurate.

I have tried logging into the computer as a different user and still have the same problem.  I failed to mention that Outlook will not open at all.  I did try 'outlook /safe' with no luck.

Brian, I am getting some screenshots of errors and the events before and after.  I was told not to export and to mark out any names and IP addresses.
0
Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

tmaususerAuthor Commented:
*** I just tried to open Word on the same computer to paste the event log information into and get the same error.  I can not open any Office program on the computer. ***

I have attached a document of the errors in chronological order.  I also included the events just before and after.

Event-Log.rtf
0
ProfessorJimJamCommented:
is OS in your machine Windows 7 Enterprise edition 64bit?  can you confirm if you have the latest service pack installed, if windows 7 it is service pack 1
0
tmaususerAuthor Commented:
Win 7 SP1 32-bit
0
tmaususerAuthor Commented:
Office 2010 SP2 32-bit
0
ProfessorJimJamCommented:
in this case you must have installed the wrong package of Visual C++ 2005 Redistributable. please uninstall the Visual C++ 2005 Redistributable of any other package or software that you have installed to fix this issue.

after uninstalling , restart the machine then download the Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package ATL Security Update from link http://www.microsoft.com/en-us/download/details.aspx?id=14431  which is for service pack1
then restart the machien and then open outlook and see the problem should be gone for good.

if the error exists then plz report back.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
tmaususerAuthor Commented:
Thank you professor.  I tried your suggestion, but still have trouble.  This computer has other issues and has not been refreshed in awhile, so I have decided to reimage so I can get it back to my user.  

But thank you both very much.
0
tmaususerAuthor Commented:
The solution did not work for me.  I think I have deeper issues, but from what I have seen in other posts, I believe the professor's solution would be helpful to most.
0
Brian BEE Topic Advisor, Independant Technology ProfessionalCommented:
Just FYI points are supposed to be awarded for providing the correct solution, not what would be helpful.
1
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Office Productivity

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.