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Multi-user networked Quickbooks issue with strange fix

Posted on 2014-09-29
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Last Modified: 2014-10-04
I have been fighting a Quickbooks issue for months and I think I may have finally found the solution.
I am posting this in hopes of possibly helping someone else and of maybe getting some feedback on why this fix worked.

Issue - Quickbooks Pro randomly refuses to let users open files.  
Sometimes the files won't open unless no other user is in the file (even though file is open in 'multi-user' mode).
Sometimes the user can open in single user, but can't switch to multi-user.
Sometimes only solution was to reboot the server.
Problems varied from workstation to workstation.

Environment -
Windows 2012 server, LAN, domain.
Quickbooks Pro 2013 installed on server.
Quickbooks Database Management Server running on server
Quickbooks data files stored on server hard drive.
Workstations - Windows 7 and Windows 8.1.
All firewall and anti-virus settings appear to be correct and allowing proper ports and apps to run.

Notes - Normally in a multi-user server install environment such as this, you don't even need to install full Quickbooks on the server.  
You can just install the Quickbooks Database Management Server.
I started with this configuration, but I was having so many issues, I went ahead and installed the full Quickbooks app on the server to help me deal with enabling/disabling multi-user hosting.

The Fix -

What seemed to finally fix all the issues was to simply open up the Quickbooks application on the server and leave the app running.  No Quickbooks data file is open on the server, just the app is open.
The Quickbooks Database Management Server is still running as well.


Can anyone think of any reason why this fix would work?

Thanks, Kevin.
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Question by:kevinvw1
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Expert Comment

by:Fred Marshall
ID: 40351088
wired or wireless?
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Author Comment

by:kevinvw1
ID: 40351133
All wired gigabit.

Thanks!
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Accepted Solution

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Fred Marshall earned 500 total points
ID: 40351303
OK.  Well, it's fairly well proven that QuickBooks will not work reliably on wireless networks and what you describe is close enough to what happens.  The client machines generate an error that says the file can't be accessed.

What does the QuickBooks Network Diagnostic Tool software say when you run it?
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Author Comment

by:kevinvw1
ID: 40351472
hmmm, good question about the diagnostic tool.  I haven't had the issue in over a week now (since I am now leaving QB open on the server).
I was starting to think I had a network wiring issue, but since leaving QB open seems to have fixed the issue, I don't think wiring is at play.
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LVL 25

Expert Comment

by:Fred Marshall
ID: 40352800
The diagnostic tool will fix firewall settings - amongst other things.
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Author Closing Comment

by:kevinvw1
ID: 40361416
Thanks for the input.   It is a bit puzzling why leaving the QB app open on the server fixes the issues, but what the heck, it works.

Thanks,

Kevin.
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