Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Multi-user networked Quickbooks issue with strange fix

Posted on 2014-09-29
6
Medium Priority
?
945 Views
Last Modified: 2014-10-04
I have been fighting a Quickbooks issue for months and I think I may have finally found the solution.
I am posting this in hopes of possibly helping someone else and of maybe getting some feedback on why this fix worked.

Issue - Quickbooks Pro randomly refuses to let users open files.  
Sometimes the files won't open unless no other user is in the file (even though file is open in 'multi-user' mode).
Sometimes the user can open in single user, but can't switch to multi-user.
Sometimes only solution was to reboot the server.
Problems varied from workstation to workstation.

Environment -
Windows 2012 server, LAN, domain.
Quickbooks Pro 2013 installed on server.
Quickbooks Database Management Server running on server
Quickbooks data files stored on server hard drive.
Workstations - Windows 7 and Windows 8.1.
All firewall and anti-virus settings appear to be correct and allowing proper ports and apps to run.

Notes - Normally in a multi-user server install environment such as this, you don't even need to install full Quickbooks on the server.  
You can just install the Quickbooks Database Management Server.
I started with this configuration, but I was having so many issues, I went ahead and installed the full Quickbooks app on the server to help me deal with enabling/disabling multi-user hosting.

The Fix -

What seemed to finally fix all the issues was to simply open up the Quickbooks application on the server and leave the app running.  No Quickbooks data file is open on the server, just the app is open.
The Quickbooks Database Management Server is still running as well.


Can anyone think of any reason why this fix would work?

Thanks, Kevin.
0
Comment
Question by:kevinvw1
  • 3
  • 3
6 Comments
 
LVL 26

Expert Comment

by:Fred Marshall
ID: 40351088
wired or wireless?
0
 

Author Comment

by:kevinvw1
ID: 40351133
All wired gigabit.

Thanks!
0
 
LVL 26

Accepted Solution

by:
Fred Marshall earned 2000 total points
ID: 40351303
OK.  Well, it's fairly well proven that QuickBooks will not work reliably on wireless networks and what you describe is close enough to what happens.  The client machines generate an error that says the file can't be accessed.

What does the QuickBooks Network Diagnostic Tool software say when you run it?
0
Configuration Guide and Best Practices

Read the guide to learn how to orchestrate Data ONTAP, create application-consistent backups and enable fast recovery from NetApp storage snapshots. Version 9.5 also contains performance and scalability enhancements to meet the needs of the largest enterprise environments.

 

Author Comment

by:kevinvw1
ID: 40351472
hmmm, good question about the diagnostic tool.  I haven't had the issue in over a week now (since I am now leaving QB open on the server).
I was starting to think I had a network wiring issue, but since leaving QB open seems to have fixed the issue, I don't think wiring is at play.
0
 
LVL 26

Expert Comment

by:Fred Marshall
ID: 40352800
The diagnostic tool will fix firewall settings - amongst other things.
0
 

Author Closing Comment

by:kevinvw1
ID: 40361416
Thanks for the input.   It is a bit puzzling why leaving the QB app open on the server fixes the issues, but what the heck, it works.

Thanks,

Kevin.
0

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article offers some helpful and general tips for safe browsing and online shopping. It offers simple and manageable procedures that help to ensure the safety of one's personal information and the security of any devices.
OfficeMate Freezes on login or does not load after login credentials are input.
In this Micro Tutorial viewers will learn how to restore single file or folder from Bare Metal backup image of their system. Tutorial shows how to restore files and folders from system backup. Often it is not needed to restore entire system when onl…
This tutorial will walk an individual through the steps necessary to join and promote the first Windows Server 2012 domain controller into an Active Directory environment running on Windows Server 2008. Determine the location of the FSMO roles by lo…

879 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question