Solved

My iPod crashes my laptop

Posted on 2014-09-29
13
305 Views
Last Modified: 2014-10-01
Hi, I use Windows XP on a laptop I THINK I used to set up my iPod a long time ago.  (I have three laptops).  Anyway, my iPod quit working in the car (where I always keep it), so I brought it in and connected it to my laptop and the computer crashed.  Tried it three times and crashed each time.  After I disconnected the iPod and rebooted, everything went back to normal.  
How do I get my iPod back?  Should I try the other laptops?  Kind of afraid to screw them up.
0
Comment
Question by:camtz
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
13 Comments
 
LVL 95

Expert Comment

by:John Hurst
ID: 40351118
Typically, if an iPod / iPhone is having that kind of issue, I would try to back it up in iTunes and then restore the device. I have used this method to replace an iPhone as well.

Do you have the latest version of iTunes running on you machine? I think you need the latest version.

It is possible the iPod has a fault. You would need to visit the Apple Store to get it serviced.
0
 

Author Comment

by:camtz
ID: 40351191
Is there a way to reset/reboot the iPod without connecting it to a computer.  I connected it to another laptop and it crashed as well.
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 40351200
I think you should be able to reset it in Settings. Settings, General, Reset and then pick your poison. Probably All Content and Settings which will of course erase your data.

Alternatively, take it to Apple and see if they can diagnose / repair.
0
Complete VMware vSphere® ESX(i) & Hyper-V Backup

Capture your entire system, including the host, with patented disk imaging integrated with VMware VADP / Microsoft VSS and RCT. RTOs is as low as 15 seconds with Acronis Active Restore™. You can enjoy unlimited P2V/V2V migrations from any source (even from a different hypervisor)

 

Author Comment

by:camtz
ID: 40351442
I don't have an Apple store for hundreds of miles.  What you are not getting is that if the computer crashes the minute I connect the iPod to it (everything freezes up), how do you think I can get to settings?  Not trying to be ugly, but I don't know how else to explain it.
0
 
LVL 4

Expert Comment

by:Nice-Ghaza
ID: 40351634
i thing so in your IPOD they have data in there virus .Kindly move the Date from IPOD to memory card then eject the card .try to connect t now
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 40351875
how do you think I can get to settings?

I posted that.  On your iPod:   Settings. Settings, General, Reset and then probably All Content and settings.
0
 
LVL 30

Expert Comment

by:flubbster
ID: 40353003
Press and hold the power and home button at the same time until you see the apple logo to do a hard reset. You may lose all data but if it is a corrupt OS it will most likely fix it.
0
 

Author Comment

by:camtz
ID: 40353727
Sorry about that.  I wasn't thinking in terms of settings on the iPod.  I went to settings and found the reset which erased all data then I went to YouTube and looked at a couple of videos on how to hold down two buttons and reset it that way as well.  After that I connected to computer and got the same result.  The result is that once I pull up iTunes and check it to make sure it's working fine, I then connect the iPod to the computer.

iTunes locks up at this point.  Once I disconnect the USB cable, iTunes is usable again.

I took everything to BestBuy and they could not get it to work.  They had the same problem.  The interesting thing is, they connected it to one of their computers and did not have a problem - so he said.  I didn't see what happened but he said it worked fine.

Came home and connected it to another laptop with XP and - Yea, iTunes froze up.  Since I have reset this thing so many times, I am wondering if the operating system is still installed.  At this point I don't know what to do.  They don't make 80 GB mp3 players any more and I hate to give this one up if there is a chance I can make it work.
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 40353731
I went to settings and found the reset which erased all data .....  held down two buttons and reset it that way as well.  After that I connected to computer and got the same result

It would appear the iPod must have a hardware fault. I don't know what else to suggest except to replace it. It won't last forever anyway, so now looks like as good a time as not to get a new device.

connected it to another laptop with XP  It is unlikely Best Buy used XP, so possibly updates have gone past XP. That is another possibility.
0
 

Author Comment

by:camtz
ID: 40353747
Last thing. ! ! !  I forgot to mentioned that everytime I connect it to the computer Windows gives me the following message;

Windows - delayed write failed.  Does this mean anything to you?
0
 
LVL 95

Accepted Solution

by:
John Hurst earned 500 total points
ID: 40353754
Delayed failed write sometimes occurs with a USB key and generally does not cause as crash, so I don't think this applies to your situation.
0
 

Author Closing Comment

by:camtz
ID: 40354490
Many thanks for your help
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 40354499
@camtz  - You are very welcome and I was happy to help.
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Looking to disable remote computers 6 84
Obtaining an XP pro key for exercising downgrade rights. (Australia) 11 124
windows seems to be corrupt 10 90
Windows print sharing 1 90
Issue: Unstable cursor in Windows XP and Windows runs extremely slow in that any click will bring up the Hour glass (sometimes for several seconds before giving you what you want) . Troubleshooting Process and the FINAL FIX: This issue see…
For both online and offline retail, the cross-channel business is the most recent pattern in the B2C trade space.
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
This video shows how to use Hyena, from SystemTools Software, to update 100 user accounts from an external text file. View in 1080p for best video quality.

751 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question